Senior Manager, Operations

Primary Duties & Responsibilities

• Day to day management/supervision of assigned Lab environment personnel.
• Plan, design, implement, and manage a customer-facing lab environment showcasing networking products and technologies, including servers, network switches, and supporting infrastructure such as monitoring tools
• Define lab requirements, coordinate equipment procurement, and oversee installation, configuration, and operational readiness
• Collaborate with internal teams to develop and deliver interactive demonstrations that highlight product capabilities and solutions
• Partner with cross-functional teams to create and maintain passive product displays, including hardware setups and technical signage within the lab
• Recruit, screen, hire, train, retain, discipline direct labor, Timecards, PTO, reviews, performance improvements, cultivate team leads.
• Manage and ensure accuracy of timecards.  Plan and Schedule for OT when necessary.
• Coordinate material, equipment, facilities, and labor to achieve production targets.  Manage constraints.
• Report shift’s outputs.  Participate and conduct pass down meetings.
• Work collaboratively with Process Engineering, R&D, Quality, Planning, Facilities, and Equipment Maintenance to achieve output targets.  Provide inputs and feedback for improvement.
• Shift planning such that production and maintenance shift targets are achieved.
• Maximizing the contributions from available resources.
• Organize employee training and development through operator appraisals.
• Ensure Health & Safety standards/procedures are adhered to.
• Ensure all clean room protocols are adhered.
• Communicate daily/weekly shift goals/targets to shift personnel.
• Ensure that personnel receive appropriate training in line with training schedule/programs.
• Provide accurate information with respect to all production & engineering (process & equipment). related issues to the appropriate person / supervisor / manager.
• Analyze manufacturing information and implement any required actions to ensure goals are achieved.
• Experience with Manufacturing Execution Systems (MES) e.g., CAMSTAR and Product Data Management (PDM) systems e.g., Agile.  Experience with MS Excel, Word, PowerPoint.
• Promote quality awareness and encourage ideas for improvement.
• Maintain a consistent and fair approach to all designated shift personnel.
• Promote working practices and formalized procedures.
• Respond to business needs, scheduling WIP and maintenance in order to meet desired output.

Education & Experience

• Bachelor’s degree in Engineering, Sciences, or a related field (or equivalent practical experience); Master’s degree or higher preferred
• 7+ years of experience in the communications and Optical industry in technical roles. (Manufacturing)
• Hands-on experience with servers, network equipment, operating systems, and management software required
• Strong problem-solving and technical troubleshooting skills in complex environments
• Customer-facing experience is a plus, with the ability to communicate technical concepts clearly and effectively

Skills

• Heighten ability to attention to detail.
• Good at working with small parts.
• Experience with semi-automated and automated processing tools.
• Familiarity with Microsoft Excel and Word.
• Meticulous and thorough; diligent with data entry and follow workflow.
• Ability to speak, read, write, and comprehend English required.
• Integrity and self-motivated.
• Ability to work in fast paced team and independent setting all within a clean room.
• Knowledge of machining, construction, electrical useful.
• Ability to control all operations on a shift including the ability to:
  • Implement remedial action to sustain committed/required wafer throughput and quality.
  • Record all pertinent information.
  • Effectively allocate resources.
  • Provide constructive instructions to designated shift.
  • Positively motivate designated shift personnel.
  • Promote a consistent approach within supervisory group.
  • Committed individual with appreciation of business needs.
  • Excellent interpersonal skills.
  • Can effectively prioritize available time.
  • Adaptable to changing circumstances.
  • Reliable and punctual.
  • Ability to identify and focus on priority issues.
  • Fair and approachable.

Working Conditions

• This position is Onsite
• May require occasional off-site meetings
• Regular use of a computer and other offi