Customer Service Representative

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED FOR EMPLOYMENT OPPORTUNITIES

Overview

Superior Beverage Group is a family owned and operated company that has been around since 1922. Our Customer Service Representatives provide countless smiles across all Northeastern and Central Ohio. Our Customer Service Representative interacts with customers, associates, and suppliers. They provide information in response to inquires about products or services. They process in-house sales, handle and resolve customer complaints.

Schedule:

Monday - Friday: 7AM-1PM 

Be Part of our Team:

• Career Advancement – With hard work and dedication, there is always somewhere to sharpen your skills here at Superior Beverage Group. There are plenty of growth opportunities within our organization- including sales, administration, operations, and more.
• Team Environment – Our teams work closely together in order to achieve our organizational goals.
• Paid Holidays – Spending time with family is important to us, we recognize 6 major holidays to allow time with friends and family.
• Health & Fitness – Superior Beverage Group prioritizes your health; we provide a fitness center complete with a locker room/showers for those employed to use when their schedule allows. We also provide employee assistance programs to help maintain a healthy lifestyle in every aspect
• Company Events – We offer company events for you and your family, in addition to associate recognition programs.

Typical Duties: 

• Efficiently and promptly responds to customers inquires, complaints, and requests and records accurate detail of actions taken.
• Answers telephones and professionally directs calls to the appropriate personnel.
• Obtains and evaluates all relevant information to handle inquires and complaints in a timely manner.
• Develops and maintains professional relationships with internal and external customers while assisting in managing accounts.
• Offers suggestions for increasing sales of Company products 
• Confers with delivery, warehouse, and sales personnel to expedite or trace missing or delayed deliveries, pricing errors, orders errors, ect.
•  Accurately processes in-house sales transactions. 

Skills and Qualifications:

• High school diploma or equivalent
• Previous customer service / telephone experience
• Efficient computer and telephone system operating skills
• Excellent problem solving skills 
• Basic mathematical and superior organizational abilities
• Attention to detail and accuracy 
• Ability to professionally handle complaints 
• Proficient in Microsoft office and Google Suite