Service Delivery Manager

Safety-Kleen in Baltimore, MD is seeking a Customer Service Delivery Manager to manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.  Everywhere industry meets environment, Clean Harbors is on-site.
 Why work for Clean Harbors?

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Focus on maintaining sustainability and cleaning the Earth 
• Mon-Fri 8am-530pm 
• Benefits coverage after 30 days of full-time employment including 401K with Company match
• Own part of the company with our Employee Stock Purchase Plan
• Opportunities for growth and development for all the stages of your career
• Company paid training and tuition reimbursement

• Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
• Train, develop, and manage sales and service route drivers
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
• Conduct End-of-day Check-In process with drivers to ensure daily expectations are met and employees are prepared for the day
• Fulfill duties of route driver when they are absent
• Provide field coaching and sales training to route drivers
• Meet with customers periodically to discuss needs
• Increase sales portfolio by identifying opportunities
• Schedule services to prevent and resolve route issues and complaints
• Ensure completion and organization of all mandated paperwork and files.
• Perform other duties as assigned

• Class B CDL required
• Obtain Hazmat and Tanker endorsements within 90 days of employment
• Leadership experience
• Intermediate computer skills

Preferred Qualifications:

• Previous dispatch/logistics experience
• Leadership experience

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial, or local protected class. 
Clean Harbors is a Military & Veteran friendly company.*SK