Meadowview NC - Full-Time Overnight Support Staff

Overview

 

WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance abuse treatment and rehabilitation, and job training. Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.

 

OUR MISSION: To change individual lives, instill hope, increase self-worth, and facilitate independence, through quality housing, employment, and related supportive services.

 

PROGRAM AND LOCATION: 

VOA, a Certified Great Place to Work, is recruiting for full-time Support Staff, Overnight Shift Positions, 10:00 PM to 06:30 AM the following day, for our Meadowview Navigation Center. The Meadowview Navigation Center provides safety to women experiencing homelessness in Sacramento. Women are often victims of violence when they are left to navigate the streets without housing or the resources to protect them. In partnership with the City of Sacramento and the Sacramento Housing and Redevelopment Agency, we have created a space for up to 100 women to come out of the elements, and heal from the trauma of homelessness. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage. 

 

Responsibilities

POSITION SUMMARY:

The Support Staff is responsible for assuring quality service to all program guests in a compassionate and professional manner as it relates to the specific program objectives.  Objectives include supportive interaction with program guests and team members, assessment of guest’s needs, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.   OBJECTIVES/ACTIVITIES:

 

A. Responsible for performing daily work requirements to achieve established objectives of the program.

1. On-going source of engagement, information sharing and problem solving for guests using trauma informed, strength-based, compassionate, and professional approach.2. Explain program requirements and regulations to new guests and assure compliance.3. Continually reorients guests to rules, rights, and responsibilities.4. Coordinate meal preparation/service, room assignments, and other daily routines.5. Provide “awake” shift coverage and maintain grounds security and safety at all times, indoor and outdoor.6. Provide emergency assistance to guests and co-workers as necessary.7. Perform housekeeping and other maintenance tasks as needed, i.e. change light bulbs, plunge toilet, clean up accidents/messes etc. 8. Prepare for new guests including sanitizing beds and sleeping areas.9. Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside.10. Assures toiletry and cleaning supplies are stocked and secured. 11. Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.  12. Use de-escalation techniques as needed.  13. Takes pertinent guest issues to the Case Management team.14. Positive role model, professional behavior including appearance and communication with others.15. Perform other reasonably related duties as assigned.

 

B. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Complete all shift logs, observation logs, and incident reports. 2. Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can affect program security or safety. 3. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.4. Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel.

 

C. Responsible for Security tasks.

 

Client Check-In and Check Out1. Verify the identity of individuals entering or exiting the premises.2. Maintain accurate records of client entries and departures. 

 

Weapon Detection and Prevention and Storage 1. Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises.2. Follow strict protocols for handling suspicious items or individuals.3. Conduct thorough searches of bags and personal belongings.4. Ensure prohibited items, such as drugs or paraphernalia, are not brought in.5. Identification and storage of items prohibited