Patient Service Representative

Description

Who We Are: Founded by nurses who believe that healthcare begins in the home, we have been providing quality Home Health Services to Bay Area communities since 2012. Today, we’re extremely proud to be one of the largest, fastest growing, independently owned home health companies in Northern California. 

Because of our strong core values and exceptional service, HealthFlex has been awarded:

• “Home Care EliteTop 500 Agency”
• “Best & Brightest Companies to Work For Bay Area”
• “SF Business Times Fast 100 & Top Women Owned Business”
• Five Star Rated Quality Outcomes
• 4.7 Glassdoor rating and 92% CEO approval

Benefits of joining our team:

• Strong market competitive compensation plans
• Medical, Dental and Vision Coverage
• Choice of 9 medical plans, including two at 100% coverage
• Retirement matching up to 4% after 90 days of employment
• Competitive paid vacation, sick time and holiday pay
• Options for FSA and HSA, Dependent Care, Commuter Benefits
• Life Insurance
• Employee Discount Program
• Gym Reimbursement Program

Responsibilities:

• Manages a high call volume from various customers including but not limited to; patients, families, and healthcare providers regarding services, scheduling, and general inquiries.
• Provides general information about HealthFlex’s services to potential and existing patients/clients, as well as addressing questions and concerns.
• Address and resolve patient complaints, issues, or concerns promptly and professionally.
• Managing HealthFlex’s incoming faxes and disseminating them to the correct department.
• Performs data entry duties in a timely and accurate manner across various systems.
• Ensures all emails from HealthFlex’s after-hour services are handled in a timely and sensitive manner. Flagging any urgent issues with relevant team managers. 
• Collaborates with other members of the HealthFlex team to ensure smooth patient care and communication.
• Conducts timely follow-up on all customer calls that require additional information.
• Maintained records of customer interactions, inquiries, and results. Ensures that all relevant information is accurately recorded.
• Ensuring that all communication, daily practices, interactions comply with HIPAA rules and regulations.
• Be empathetic and understanding to patients and their families, particularly in challenging ro sensitive situations. 
• Ordering and management of office medical supply inventory, assisting clinicians with bagging supplies, and other office related tasks. 
• Performing general office management duties such as, but not limited to: faxing, photocopying, handling confidential documents. 
• Escalates matters to appropriate leadership team members as appropriate.

Requirements

• Two years of customer service experience required, preferably in a healthcare setting
• Bachelor’s degree in a relevant field such as Health Administration and Business Administration desired
• Experience utilizing an electronic medical records system (EMR) preferred
• Experience demonstrating a customer service centric mindset, organizational skills and team collaboration