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Job Posting Title:

Patient Access Representative I

Location:

Dallas - Hospital

Additional Posting Details:

Monday - Friday

8:00am - 4:30pm

Hours may fluctuate to support Ambulatory Care operational needs.

On-site position | Not hybrid or remote

Job Description:

Duties/Responsibilities

• Greets patients/families in a professional and welcoming manner

• Performs scheduling and registration process for appointments within the ambulatory setting

• Functions as a liaison between patients, families, and staff 

• Performs check-in and check-out for patient visits

• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

• Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information

• Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures

• Promotes and assists patients/families in signing up for MyChart

• Provides guidance to patient/families about the financial screening process

• Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols

• Maintains and distributes incoming departmental faxes

• Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)

• Scans clinical record information and correspondence into patient’s electronic record

• Maintains scheduling, registration, and referral work queues in Epic

• Maintains registration-related key performance indicators as determined by supervisor or manager

• Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team

• Maintains patient information and documentation in electronic medical record

• Supports hospital and departmental performance improvement goals

• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations

• Supports departmental initiatives and change efforts

• Practices financial and resource stewardship

• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values

• Additional duties as assigned

Required Skills/Abilities

• High school diploma or equivalent required

• Minimum 1-year relevant experience preferred

• Strong written and verbal communication skills preferred

• Strong organizational and interpersonal skills preferred

Working Environment

• Working Conditions: Inside

• Working Position: Sitting, Standing, and Walking

• Physical Demands: Light

• Physical Requirements: Pushing/Pulling and Repetitive Movements

• Lifting or carrying up to 10 lbs.

• Sensory/Communicative activities essential to the performance of this position: Hearing, Seeing, and Speaking

• This position will be exposed to Inside Environments