Visual Merchandise Lead

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Flagship Wizarding World stores, in key cities globally. These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise.  Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.    

This position will support the Manager, Visual Merchandise in presentation of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role is to support the Manager, Visual Merchandise on managing the 365 visual and marketing calendar of event, in conjunction and collaboration with all flagship leadership hierarchy and flagship teams- inclusive of design assisting, producing and installing and monitoring all store POS, merchandising, and window campaigns.  

This position will also support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to actively engage customers through an immense experiential environment while maintaining our brand standards. 

Your Role Accountabilities...

Customer Service: 

• Serve as lead point of contact in absence of Manager, Visual Merchandising. Ensure the maintenance of the stores visual merchandising is kept to the highest standards. 
• Trains and coaches store team on merchandise presentation and standards.  
• Consistently demonstrates a positive and seamless guest experience. 
• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Responsible for cascading customer feedback to correct channels of communication.  

Store Operations: 

• Ensures departmental area of responsibility upholds to all visual and brand standards.  
• Supports the visual and store management/team on daily visual merchandise presentation standards.  
• Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to.  
• Executes strategy plans on shrink reduction policies 
• Register and cash handling duties include ensuring that all transactions are complete and accurate. 
• Follows, teaches, and exhibits all safety and compliance protocols.
• Performs all other duties as instructed 

Financial Analytics: 

• Ensures all company assets are maintained in optimal condition. 
• Provides hands on assistance to supporting sales.  
• Focuses on UPT and APT through in the moment coaching and assistance 
• Follows the steps of sales in each customer engagement 
• Responsible in attaining delegated daily, monthly, or quarterly sales goals. 

Brand Representation: 

• Constantly maintains store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards. 
• Teaches and lives stores culture with each associate  
• Collaborates with the team to follow company values