Customer Service Advisor

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

At LendingClub, we take pride in helping our potential members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values.  
  
By joining the Virtual Banking team, you will have the opportunity to empower those who strive to achieve financial success. You will be a guide to our members as they start a relationship with LendingClub. In this role, you’ll experience a dynamic call center environment where we provide best-in-class, nonstop member interactions via phones, email, and chat, through three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.”   

What You'll Do

• Take inbound phone calls, chats, and/or emails while accurately completing online account transactions, maintenance, and service requests from customers 

• Maintain an excellent understanding of bank products and services, procedures, policies, and appropriate regulatory issues in relation to deposit and transaction accounts, while providing empathetic and professional customer service  

• Have a strong understanding of LendingClub products/services with the ability to adapt to new situations by thinking critically, and providing solutions to our members 

• Help members understand their available options and plan what benefits them financially, as well as emotionally  

• Contribute to defined KPIs and results by infusing a human element into our call model 

  

Pay for the position:  $20/hr 

Start Date: February 3, 2025 

Schedules for the position (subject to change):   

Monday-Friday – 6:30am – 3:00 pm 

OR 

Monday-Friday – 9:00am – 5:30pm 

Flexibility with work from home and hybrid options. 

About You

• 1+ year experience in retail customer service, banking, or call center   

• You are comfortable with technology and capable of handling back-to-back phone calls and rapid switches between phone, email, and chat communications  

• You can contribute to a positive team environment by actively engaging with your peers and leaders, seeking out and applying feedback, sharing ideas and best practices 

• You take ownership of customer concerns and resolve customer issues at the first point of contact 

• You are timely and reliable, as it is important to adhere to your daily schedule  

•  Ability to build relationships and focus on customer experiences 

• High school diploma or GED equivalent required

  

 

Virtual (Work from Home) Considerations:  

LendingClub currently