Graduate Student Services Specialist II

Position Title:

Graduate Student Services Specialist II

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 2 years of related experience

Preferred Qualifications:

Master’s degree in Higher Education, Student Affairs, or related discipline.

Experience providing student services or support in a higher education or graduate program setting.

Experience managing student records, data, or similar administrative processes.

Experience with data management systems; familiarity with Workday is a plus.

Experience referring students or individuals to appropriate campus or community resources.

Job Description:

The College of Health and Human Sciences (CHHS) School of Education (SOE) is seeking applications for a Graduate Student Services Specialist II. This position provides admissions support, program management, and student services for current and prospective graduate students.

The Graduate Student Services Specialist supports graduate programs and students throughout the entire lifecycle—from recruitment and admissions, through academic milestones, to program completion. The role involves one-on-one student support, day-to-day administration of multiple graduate programs, and coordination with the Graduate College, Graduate Admissions, other Graduate Support Specialists across CHHS, and SOE faculty and staff. The position manages records, runs reports, supports course scheduling logistics, and contributes to program events and student programming.

The School of Education is committed to supporting the personal growth, goal achievement, and meaningful lives of our students by partnering with faculty, staff, and the community to empower student success through access to high-impact experiences. The Graduate Student Services Specialist II plays a vital role in ensuring a positive student experience from initial inquiry through program completion.

Key Responsibilities

• Support admissions processes from the inquiry stage through final decisions.

• May meet with students on a variety of student issues and refer students to other resources as needed.

• May recruit potential graduate candidates.

• Manage projects and data including data entry, running reports, and database management.

What You Can Expect

In this role, you’ll join a collaborative and supportive department where colleagues enjoy working together and covering for one another. We value flexibility, work–life balance, and creating a positive team environment. Graduate students are engaging and motivated, and your guidance will help them navigate their programs successfully. The position offers a balance of student support and data/process management, giving you opportunities to strengthen project management skills, build expertise in Workday and graduate education processes, and grow professionally. You’ll stay engaged year-round with seasonal peaks in admissions, scholarships, and semester preparation. The work is meaningful, dynamic, and makes a direct impact on students and their graduate programs.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Level Guidelines
• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and/or direction to lower-level staff
• May lead projects of moderate scope and complexity.
• Provides guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benef