Sr. Customer Development Manager - Chewy

No Relocation Assistance Offered
Job Number #166331 - Overland Park, Kansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?

 

If this is how you see your career, Hill’s is the place to be!

 

Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best groundbreaking pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work!

 

The primary responsibilities for this Sr Customer Development Manager include implementing Hill’s RE & brand strategies to accelerate growth and market share, secondary objectives include margin while spending within gross-to-net guidelines. CDMs at this level will have to focus on a larger, more complex customer delivering higher net sales, customer reach, larger geographical footprint, stronger marketplace influence, higher customer sophistication, and other customer complexities. Strong leadership is needed to engage the customer at the highest level with strategic plans.

 

What You Will Do: 

• Collaborates with Hill’s BDM & Retail Marketing team to execute the Hill’s retail environment and brand growth plans within investment guidelines
• Establishes internal cross-functional partnerships with Marketing, Digital, Insights/Analytics and Supply Chain to deliver superior customer engagement and accelerated growth 
• Connect the Dots - you have a pulse on the big picture and awareness of competitor activity to identify areas of opportunity for products and programs
• Customizes specific programs & 6P strategies with Shopper Marketing that incorporate consumer insights to drive incremental sales
• Leads change and proactively maintains a detailed understanding of the customer and the drivers of growth 
• Leverage complex data sets and analytical tools to diagnose business opportunities and challenges 
• Use multiple data sources to create fact-based selling stories, in order to influence & collaborate with key stakeholders to implement joint growth initiatives that achieve our commercial goals
• Owns the day-to-day customer engagement at the Buyer/Vendor Manager level to influence and gain support of our go-to-market plans
• Builds and maintains accurate volume, promotion and spend forecasts in Atlas, reflecting baseline sales and promotional plans
• Timely management of customer payments
• Drives forward actions in monthly discipline meetings to review actuals plus plan-to-go with manager, BDM & Finance 

 

Required Qualifications:

• BS/BA degree or higher 
• 5+ years of commercial experience in consumer packaged goods or related industry (including combination of progressive roles of field sales, corporate sales, marketing, finance and/or customer service)  
• 3+ years of experience managing complex key accounts/headquarter accounts with multiple customer engagement levels
• Proficient computer skills, particularly in Excel and Analytical tools

 

Preferred Qualifications: 

• 2+ years experience in ecommerce customer management and/or digital marketing

 

 

 

Compensation and Benefits
Salary Range $135,000.00 - $165,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability