WIC Outreach/Retention Specialist (Remote)

POSITION SUMMARY

The WIC Outreach/Retention Specialist is responsible for increasing participation by coordinating and conducting targeted outreach to ensure that all eligible WIC participants are aware of the program. Utilize internal reports to retain eligible participants that are not currently participating on the WIC program.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

ESSENTIAL SKILLS AND EXPERIENCE:

• Bilingual (Spanish/English) preferred
• High school diploma or GED from an accredited institution
• Strong familiarity with the Valley
• Knowledge and experience in working with people of various cultures and social status
• Exceptional interpersonal skills and a love for interacting with people
• Demonstrated strong organizational skills and ability to prioritize and multi-task
• Ability to work some evenings and weekends
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid AZ driver’s license and current insurance
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

POSITION RESPONSIBILITIES

• Develop, implement, and monitor outreach efforts as per AZ WIC policy and procedures. 
• Establish and develop relationships with local businesses, apartment complexes, churches, resource centers, service clubs, nonprofits, etc. in the assigned communities.
• Attend community events, classes and presentations as needed to engage with the target population to build trust and encourage engagement.
• Prepare and/or reproduce reports, forms, correspondence, and other material as generated by leadership.
• Collaborate and work in partnership internally with Adelante Marketing team.
• Document outreach and retention activities on a timely manner, uses data to help with internal process.
• Explain the WIC program, the eligible population, income qualifications, and services provided such as referrals to Adelante Healthcare, nutrition education, community resources, nutritious foods, and breastfeeding.

NONESSENTIAL SKILLS AND EXPERIENCE:

Additional Duties and Responsibilities

• Other duties as requested or assigned

Patient-Centered Medical Home (PCMH)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All emp