Senior Manager Vendor Strategy

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Role Summary

Provides strategic direction in the areas of vendor contracting and operations, outsource locations and business planning. This role supports all global support operations for strategy, delivery and execution across the captive and outsourcing footprint.

Key Accountabilities 

• Manage contractual relationships with 3rd party outsource partners in conjunction with the principles in the Global Operating Footprint Strategy.
• Maintain and oversee the commit and payment life cycle-communicating quarterly commitments, PO’s, invoice and detailed tracking across vendors/partners.
• Strategic AdHoc projects as needed to fill gaps in leadership, strategy development, or delivery
• Participate in the development, storytelling, and successful implementation of multi-year strategic plans with SLA’s and performance monitoring.
• Establish and maintain benchmark measures and performance metrics aligned with strategic objectives across global customer support and vendor partners.
• Lead the annual planning process by working across the team to provide a framework, facilitate prioritization, and budget estimates.
• Perform comparative and cost/benefit analysis for new projects and opportunities. recommending effective new operating models and managing the success of existing.
• Manage contracts and oversee relationships with suppliers, vendors, etc. to hold them accountable and ensure visibility.
• Provide workforce and geo-political risk for existing and emerging markets for IHG.
• Collaborates with partners and stakeholders to lead large scale change projects such as real estate footprint, monthly and quarterly business reviews, and agile ways of working.

Education

• Bachelor degree in Business Administration, or related Major or an equivalent combination of education and work-related experienced.

Critical Expertise & Experience:

• 7+ years related vendor management, contact center operations and services.    
• Demonstrated experience of delivering projects in opening and expanding contact center operations and geo’s.
• Experience with technology automation initiatives or similar experience preferred
  Deep proficiency in financial planning and cost comparison and planning analysis.

Technical Skills and Knowledge

• Ability to build strong working relationships and gain confidence and respect of key leaders.
• Requires strong organizational skills, strategic thinking, and the ability to manage multiple priorities at the same time.
• Firm Flexible approach to change, with a positive attitude to fluctuating workload and frequent context switching.
• Effective verbal and written communications for the purpose of presenting business cases to executives, partners, vendors, and teams.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.  IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital o