Senior Manager, Contracts Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

You’ll enable sales growth and customer satisfaction by leading our worldwide Customer Contract Enablement team and working cross-functionally with our Sales and Product teams to keep our operational policies aligned with our commercial contract terms. 

What you get to do in this role:

• Support the sales process by developing content, answering questions, and participating in customer discussions on operational topics.
• Analyze sales and operational data to monitor deals for potential issues, identify areas in need of process improvement, and provide metrics to assess our team’s performance.
• Provide guidance on our operational policies to assure alignment with our commercial contracts.  
• Lead a team of two contract managers; building  the team's strategy and goals and providing the team members with career growth guidance.
• Drive programs to ensure new offers and/or changing operational processes can be successfully contracted.

 

Qualifications

• Has 7+ years of Contract Management or related experience (Deal Desk, Sales Ops, and/or Commercial Legal) in Enterprise SaaS industry and 3+ years of people management experience.   The ability to understand complex contract structures and how contract language translates to operational practices is key.  
• Leads:  Strategic thinker with ability to build/adapt processes and tools to changing business needs.  Excellent people management skills with emphasis on coaching and providing career growth opportunities for the team.  Authoritatively engage with our internal teams, customers, and partners to explain our policies, answer operational questions, and source additional expertise as needed.
• Executes:  Partner with many functions to drive programs and close issues across competing priorities
• Provides Insight: Analyze and make recommendations based on data using ServiceNow tools and Excel.
• Collaborates:  Use your positive energy and excellent communication skills to maintain teamwork within our organization and drive successful outcomes cross-functionally with our business partners.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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