Customer Success Manager

<p><strong></strong></p><p><strong>About Loyal Guru</strong></p><p>Loyal Guru is the leading Customer Data Platform for retailers to collect and activate their omnichannel customer data in a single view.This data can be used to create micro-segments based on purchase behavior and to launch hundreds of 1:1 personalized offers and loyalty programs, improving consumer-retailer relationships across every channel: point of sale, e-commerce, customer support, and emails.</p><p>Servicing 50 customers in 12 countries across the globe, Loyal Guru allows retailers to activate previously untapped data and customers, create personalized loyalty campaigns and offers that positively impact the customer, and identify new revenue streams for their customers and the brands they represent.</p><p><strong>The role:</strong></p><p>We are looking for a passionate and resolutive person who would go the extra mile to join Loyal Guru as a Senior Customer Success Manager. Ideal candidates will have a minimum of 3 years of experience and specialize in SaaS.</p><p><strong>What your daily work will look like:</strong></p><ul> <li>Manage up to 6 accounts, ensuring that the product and service are meeting customers' expectations.</li> <li>Lead and follow up on the on-boarding process and platform training.</li> <li>Execute specific actions and campaigns for our customers.</li> <li>Deliver monthly follow-up of KPIs and detect red flags regarding business activity.</li> <li>Develop the ability to make contributions and proposals to improve the product from a customer/user point of view.</li> <li>Understand customer needs and identify up-selling opportunities to work alongside the Account Executive.</li> </ul><p><br/></p><p><strong>What your background looks like:</strong></p><ul> <li>You’ve got 2–3 years of experience as a Customer Success Manager in a SaaS B2B environment.</li> <li>You’ve worked in retail (a must!) and understand the ins and outs of the industry — this helps you connect better with our clients.</li> <li>You're fluent in English — no way around it — and if you speak Italian too, that’s a big plus.</li> <li>Spanish? Of course — you’ll need it to thrive with our teams and clients.</li> <li>You're comfortable with Excel, and if you’ve used other analytical tools, even better.</li> <li>You’ve studied something like Business, Economics, or a related field.</li> <li>You’re analytical, detail-oriented, and love turning data into insights.</li> <li>And above all, you’re a great communicator who genuinely enjoys helping customers succeed.</li> </ul><p><strong><br/></strong></p><p><strong>Our personality:</strong></p><ul> </ul><p>We are proud of having such an amazing team!</p><p>We are humble, engaging, and easy-going people with a collaborative mindset. Although we work really hard, there's still a place for fun.</p><p>We expect our new teammates to have the same philosophy. So if this is you, don't hesitate and apply. Continue reading and you'll find more incentives ;-)</p><p><strong><br/></strong></p><p><strong>Who we are:</strong></p><p>We are so proud to be such a great team! ⭐️⭐️</p><p>On top of being so talented, we are energetic, engaging, humble and easy-going, with a can-do attitude and a collaborative mindset. If this is also you, we would love you to join us!</p><p><strong><br/></strong></p><p><strong>What's in it for you?</strong></p><p>Our people are our greatest asset! We are committed to fostering a unique workplace to develop your potential and we believe that culture, diversity &amp; inclusion make a difference across our teams 💪🏻💪🏻</p><p><strong><br/></strong></p><p><strong>Some of our benefits 😍:</strong></p><ul> <li>Flexible schedule.</li> <li>Fridays short days.</li> <li>Birthdays day-off 🥳</li> <li>Training budget 📚 📖 </li> <li>We are remote-friendly! 🌍 </li> <li>25 days of paid vacation 🏖</li> <li>Wellbeing benefits: Access to Wellhub, BH Bienestar, and more to take care of your physical and mental health.</li> <li>50% off health insurance (Sanitas)</li> <li>Office Yoga 🧘‍♀️</li> <li>Padel 🎾: For sports lovers and team fun.</li> <li>Team building activities 🎳🍻🍕</li> </ul>