Senior Director of Sales - Customer and Industry Workflows

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a motivated thought leader to help build and scale our Customer and Industry Specialist Sales and GTM team for West Enterprise AMS. This leader must be a driver who loves building teams and businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both the go to market sales, pre-sales, customer success and partner organizations, as well as our product development and marketing teams.  

They will implement and execute growth plans to create demand in the market while recruiting, leading, developing, and managing a team of Customer and Industry specialist sales teams, in a matrixed sales model. The sales leader will be focused on over-achieving with strong management skills and a consistent track record of exceeding quota in a fast-paced sales environment. They will have a servant leadership style, high level of integrity, coaching acumen, strong Executive Presence and communication skills, and a passion for leadership and winning.

What you get to do in this role: 

• Develop, communicate, and execute on a plan to grow the business for Customer Service, Field Service and Source to Play Industry solutions
• Work cross functionally with field sales and industry matrix teams to develop industry specific GTM strategies
• Manage and lead a team of Customer and Industry Sales Directors (1st line managers)
• Collaborate with business partners across Field Sales, Solutions Consulting, Field Marketing, Customer Success/Impact, Professional Services, and Alliance and Channels to ensure alignment on go-to-market strategy
• Manage your team talent development and consistent recruiting practices
• Be a trusted advisor and leader who sets a high bar, leading from the front.
• Establish and nurture relationships at the highest levels of organizations.
• Manage accurate forecasting and communications
• Drive customer success and value realization practices across your area

Qualifications

To be successful in this role, we need someone who is located in a major Western U.S. city/market and has: 

• A Bachelor's Degree or equivalent
• 10+ years’ sales management experience in a matrixed sales environment in the enterprise software space to enterprise customers (over 5,000 employees)
• Experience managing or working closely with a Specialist Sales organization; ideally representing a Customer Service solution
• A growth mindset
• Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor
• A consistent track record of meeting and exceeding team quotas
• Experience attracting, retaining, and developing high-performing, high-potential talent through assessing, selecting, onboarding, coaching, and developing
• A track record of managing a growing team in different geographical locations
• Superior knowledge and demonstrated skills of sales techniques, customer interaction, customers relations
• Strong forecasting and reporting capabilities
• A proven and consistent track record selling to enterprise level customers and established relationships at the C-suite level
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