Sr. Principal, Supply Chain Solutions Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The associate in this role will use his/her skills in leading process design, SCE application knowledge, development integration, testing and deployment, to focus on architecting a solution using Business Process Re-engineering techniques and methods to achieve a defined business outcome. He/she will work on the complete life cycle from business needs definition, through process design, build or system configuration, testing, training, end user and technical documentation and delivery for process enactment and final diagnosis. The associate in this role will play a significant role in re-engineering global Supply Chain processes and solutions which are global in nature, integrated with other process areas, scalable, flexible are customer focused and follows industry best practices. Process improvements may range from reduced keystrokes, reduced handoffs, centralized data, reduced delays, freeing resources faster, or combing similar activities.

Your role:

Process Change Implementation & Key Performance Indicator (KPI) Management 

• Supply Chain Solutions Advisor with expertise in defining, designing and implementing process improvements across Inventory management, Warehouse operations, logistics and quality management while aligning to industry best practices globally.
• Analyze, define, and develop the organization's business process methods and practices.
• Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals.
• Independently analyzes business problems and operational data from one or more sources to formulate solutions of moderate to significant complexity.
• Resolves technical issues and analyzes or develops solutions for application programs outside primary application knowledge.
• Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements. Partner with business process owners and management on strategic initiatives. Lead, facilitate, manage, and implement business process improvements and system changes to improve Key Performance Indicators for Warehouse operations, Warehouse engineering standards, Inventory management Transportation and Customer/Vendor Requirements/SLAs in collaboration with cross-functional departments. Change Management encompasses people, process, and tools with focus on effective communication with Process Owners and Stakeholders 
• Solution integrator and strong hands-on expertise with leading ERP applications and/or various Ingram Micro systems internal ERP, WMS, LMS and Inventory management systems.
• Strong expertise with see-burger & TIBCO systems for partner interfacing through EDI (X12, EDIFACT) and XML, Material handling systems, RF device technology and 1D/2D barcode generation. Review WMS systems, build functional specifications, functional walkthrough, design test cases and perform functional acceptance test with IT for the solution deployment.
• Lead cross-functional projects with focus on process/change management to ensure all teams are tracking to project Milestones, Deliverables, global KPI/Service Level Agreements
• Use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis. Research industry trends for application of process improvement techniques and best practices.
• Serve as a supply chain process expert / SME/Consultant focused on reducing costs and increasing efficiencies within Supply Chain Organization and Divisions/Business Units across the company.
• Serve as business escalation point of contact for critical/high priority IS system latency / outages impacting associate productivity and company revenue.
• Drive best practices sharing and implementation from a systemic process change impact standpoint in working closely with Supply Chain process owners, Partner Operations Managers, BPI Managers, Project Managers, etc. for centralized repository of knowledge management, including process maps, business requirement documentation, test cases, macro libraries, etc. to share across camp