Technical Product Specialist II

At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better! 

Job Summary

 

The Technical Product Specialist II serves as an escalation point for technical issues that are complex in nature which are escalated from the program support teams as well as internal teams. The position provides in-depth technical support by working across departments including Development, Engineering, SQA, Product Management, and Project Management. The Product Specialist is responsible for driving a resolution to these technical issues, fully documenting the resolution in CRM, and cross-training other Product Specialist. In addition, the position requires strong customer service skills and knowledge of utility business functions to support the Program Manager with the deployment of company solutions for customers. The role also supports the company test environments and test lab and the associated suite of test cases and tests beta versions of company products to provide feedback to Engineering teams. 

 

Key Responsibilities:

•    Owns test environments and test lab to support the deployment organization 
•    Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream, Meter Data Management, Advanced Grid Analytics, or Advanced Load Management system operates and supports improvements to the customer-facing test suite 
•    Support System Acceptance Testing (SAT) for new customer deployments 
•    Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable 
•    Adhere to formal change control processes 
•    Develop subject matter expertise in more than one technical domain: 
     o    two-way electric AMI technology, from head-end software to the field endpoints 
     o    Meter Data Management System from head-end to Customer Information System 
     o    Advance Grid Analytics data model and key modules 
     o    Advance Load Management including Demand Response and Demand Manager 
•    Ensure CRM tickets are full documented and resolved or escalated to appropriate support tier, within SLA guidelines. 
•    Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly. 
•    Support software installation activities for new releases and provide post-implementation support. 
•    Identify and support process improvement opportunities and product improvements. 
•    Test and support beta versions of software and identifies gaps in technical documentation such as release notes. 
•    Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions.   

  

Company Values:

•    Supports and adheres to Company’s core values. 
•    Performs other duties or responsibilities as assigned or required. 
•    Supports and adheres to Company’s Code of Conduct and Ethics Policy. 
•    Represents Company in a positive, professional manner when working with both internal and external customers.

 

Knowledge, Skills, and Abilities:

•    High degree of analytical skills; able to complete methodical root cause analysis  
•    Experience with Oracle or SQL Server database a plus 
•    Excellent written and oral communication skills 
•    Self-motivated, proactive, able to work under stressful conditions 
•    Demonstrate customer focus with proven ability to resolve customer issues appropriately 
•    Strong customer communication and service skills 
•    Experience with wireless technologies is a plus 
•    Background in software quality testing desired 
•    Utility domain knowledge preferred. 
•    Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus 

 

 

Accountabilities:

•    Act as the liaison to the other business units within Landis+Gyr, as needed, to res