Night Audit Associate PT - Taj Hospitality Management

Seeking qualified applicants for Night Audit Associate positions with TAJ Hospitality Management- managed hotels in Lubbock, Texas.

Job Description:

This position combines front desk duties with accounting/bookkeeping duties during the night audit shift of 11 p.m. to 7 a.m.. The Night Audit Associate (NAA) uses a friendly demeanor in handling all guest issues that arise during the night and ensures that guests continue to have a positive experience. In addition, the NAA is responsible for closing out the hotel accounting system each day, making sure that all daily transactions balance.

Responsibilities:

Responsibilities include but are not limited to the following:

• Walk the property upon arrival to ensure that it is still clean and free from debris.
• Communicate with the previous shift, check the pass-on log for important information, resolve any issues if applicable.
• Manage the cash drawer, counting the cash upon arrival and logging it into the appropriate log.
• Assign any remaining arrival reservations, printing the registration cards and making keys as needed.
• Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.
• Welcome guests to the hotel, recognizing Rewards Members by name and level.
• Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.)
• Log maintenance issues that arise in the appropriate log or call a maintenance person if it needs immediate attention
• Manage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.
• Pick up litter and take out trash to maximize positive guest experiences.
• Maintain the business center, ensuring that it is stocked with paper, pens and pads and take out trash as needed.
• Clean all public areas, including the pool, lobby, elevator, hallways, etc.
• Run various reports and perform audits to ensure that the registration cards match the report data and resolve any outstanding issues.
• Run the night audit.
• Run check-out folios and place under guest doors.
• Set up the breakfast.
• Run various reports to close out the accounting system and ready the property for the next business day.

Requirements:

• Ability to make sound decisions based on reason and facts with freedom from error.
• Demonstrate excellent communication skills, both verbal and written.
• Proven ability to communicate/interact w/all levels of personnel and guests.
• Conscientious and self-motivated, able to work with little to no supervision.
• Maintain personal hygiene, good grooming habits and professional dress at all time while attending to company business.
• Maintain confidentiality of non-public property information and guest profiles.

Qualifications:

Minimum: High School Diploma or GED Equivalent. Must be detail oriented and flexible, have good computer skills and a basic understanding of cash handling and debit/credit relationships. Must have basic math skills and pay close attention to detail. Must be friendly, with proven interpersonal skills.

Preferred: 1 to 2 years directly related experience. Prior experience within the Hospitality industry preferred.