Jobs and Careers

Revenue Operations Manager, GTM Technology & Deal Operations

United States, United StatesRemotefull_timeVerifiedPosted 3 Jun 2026

About the role

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

About the Role

We are seeking an experienced Revenue Operations Manager to own and scale our GTM technology infrastructure and Deal Operations function. This is a strategic leadership role focused on direction-setting, roadmap ownership, and cross-functional alignment — not day-to-day system administration. The ideal candidate is a seasoned operator who has led complex CRM and CPQ implementations, knows how to direct and get the best out of technical teams, and has partnered closely with sales leadership to drive revenue efficiency. Day-to-day Salesforce administration, development, and system maintenance is carried out by two dedicated SFDC Administrators/Developers who report into this role.

Reporting directly to the VP, Revenue Operations, this role manages a team of two Salesforce Administrators/Developers and one Deal Desk Analyst and sits within the broader GTM leadership team.

The preferred candidate for this role will reside in the Eastern or Central time zone.

Roles & Responsibilities

GTM Technology Stack Ownership

Own the end-to-end GTM technology stack strategy and roadmap, with Salesforce as the system of record, ensuring data integrity, scalability, and adoption across sales and revenue teams
Lead complex Salesforce implementations and ongoing system enhancements by directing and partnering with your team of SFDC Admins/Developers — setting priorities, reviewing solutions, and ensuring delivery quality
Own the implementation strategy and optimization of CPQ (Configure, Price, Quote) systems, directing the team on configuration, rules, and workflows to support accurate and efficient deal structuring
Drive integration strategy across GTM platforms to ensure seamless data flow and a unified view of the customer journey and pipeline
Evaluate and manage the broader GTM tech stack, including data enrichment, sales engagement, and revenue intelligence tools, ensuring fit-for-purpose tooling at each stage of the funnel
Partner with IT and business systems teams to manage vendor relationships, licensing, security compliance, and technology roadmap planning

Management & Leadership

Directly manage, develop, and mentor a team of two Salesforce Administrators/Developers and one Deal Desk Analyst, setting clear goals and fostering a high-performance culture

Act as a cross-functional connector between sales, finance, legal, and customer success to align on shared revenue goals and operational priorities

Build team capability through structured onboarding, coaching, and ongoing professional development

Define team workflows, prioritization frameworks, and project delivery standards to ensure reliable execution across system projects and deal support

Deal Desk & Deal Operations

Provide oversight and direction for the Deal Desk function, ensuring fast, consistent, and commercially sound deal structuring and approval processes

Maintain deep fluency in deal execution processes, including non-standard deal terms, pricing exceptions, discounting governance, and contract review workflows

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