Hotel Day Porter-FT

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body. 

Essential Functions

• Regularly clean and maintain lodging area public spaces, including but not limited to meeting rooms, lobbies, restrooms, hallways, stairwells, balconies/porches, and parking areas to departmental and industry standards. 

• Vacuums and cleans all floors and carpets in public areas. 

• Dusts and polishes all furniture, keeps windows and doors clean. 

• Scrubs, disinfects and deodorizes all bathroom fixtures. 

• Support housekeeping staff as needed with laundry transport, stripping guest rooms, restocking supplies/closets.

• Support front desk/reservations staff as needed with answering guest questions, greeting/directing guests, and restocking/delivering supplies.

• Responsible for reporting to multiple locations on campus. When submitted by employee, mileage will be reimbursed if company vehicle not available for use.

• Must maintain professional appearance including wearing a clean, pressed uniform.

• Must be honest, reliable, and prompt in assisting guests through daily contact.

• Help create positive experiences and interactions with our guests.

• Communicate to leadership general maintenance items as needed.

• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor.

• Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities

• A combination of education and experience equivalent to a high school diploma and a minimum of 1 year relevant experience.

• Hospitality experience strongly desired.

• Must have demonstrated good communication skills and a commitment to providing responsive and conscientious customer service.

• Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.

• Ability to manage time effectively to ensure all tasks are completed in the time allotted.

• Ability to effectively present job related information upon request to customers, clients, and employees of the organization. 

• Proven organizational skills and interpersonal skills are required.  

• Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.

• Must be willing to work a flexible schedule.

Performance/Success Factors

• Be punctual to work and other related functions.

• Performs well in a team environment.

• Complete work in a timely, accurate, and thorough manner.

• Ability to prioritize daily tasks and events.  

• Perform routine duties with minimal supervision.

• Provide leadership to other staff through work ethic and the sharing of knowledge and skills.

• Strives for excellence in all tasks and duties and fosters an attitude of “exceeding guest expectations”.