Principal IT Product Manager- Customer Analytics (Customer360)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together!

Job Description

Your Career

As part of the role, you will be responsible for driving the discovery, build, adoption and ROI realization of Customer 360 as an analytics product across the company. Build action oriented connected decision-making OKRs and continually explore ways to embed AI. You will be a key enabler of Customer 360 by finding creative ways to visualize complex data to help in Palo Alto Networks growth.

Your Impact

• Foster trusted partnerships across Data & Analytics and Business teams in advancing decision making capabilities to bridge insights-to-action
• Create new ideas, discover new datasets to develop Customer 360 product roadmap and value to support Go-to-Market (GTM) and Global Customer Services (GCS) teams
• Take risk fearlessly - Thrive operating in a fast-paced environment while ensuring relentless focus on product quality and stakeholder success
• Ability to translate business problems into data requirements and foundation beyond the stated ask
• Strive tirelessly for simplicity and usability - Passionate about data visualization and packaging insights into intuitive product experience
• Work together, win together - Establish synergy across AI & Analytics teams to promote knowledge sharing and standard interpretation of business metrics
• Participate in research & data discovery to inform strategic Leadership requests
• Be intellectually curious, embrace a growth mindset and solicit honest feedback towards continuous pursuit of improvements and optimization
• Seek opportunities to drive analytics evangelism and collaborate cross-functionally on Enterprise-wide initiatives
• Ruthlessly prioritize competing demands with focus on delivering business value, impact and operational efficiency
• Provide trusted data to executives by proactively monitoring data quality, and fixing the issues at Source to enable data-driven decision making

Qualifications

Your Experience

• Overall 12+ years of experience in the data & analytics domain
• Experience in Product Management including managing delivery of data & analytics products from start to finish at enterprise scale
• Ability to structure complex problems, develop hypotheses, conduct analysis and drive actionable recommendations through a data driven process (knows “how to data”)
• Full familiarity and understanding of end-to-end customer journey in B2B space and respective OKRs within each phase and ability to translate into easy to understand insights and visualizations
• Proven ability to build lasting relationships with business stakeholders and ability to present to executives
• Excellent attention to detail and proven ability to build simple, elegant and impactful executive and operational products, dashboards, analysis
• Experience with data visualization tools such as Tableau, Power BI or similar BI platforms
• Excellent analytical and modeling skills to translate complex business needs into data structures
• Bachelor's or Master's degree in quantitative field or relevant experience or equivalent military experience 
• SF Bay area candidates only, must be onsite 3 days/ week

Additional Information

The Team

Working at a high-tech cybersecurity company in Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, c