Sr. Transaction Support Associate

Job Description Summary

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week in our St. Petersburg, FL Corporate Office.


We’re seeking a detail‑oriented, solutions‑driven professional to provide advanced transaction and client support for Capital Access. In this role, you’ll partner closely with internal associates and Financial Advisors to research, resolve, and process complex, time‑sensitive requests. You will serve as a key subject‑matter resource for escalations, applying sound judgment in non‑standard situations to ensure accurate, compliant execution of client transactions. This position requires strong collaboration, exceptional attention to detail, and the ability to effectively manage competing priorities in a fast‑paced environment.

Job Description

Key Responsibilities
•    Develop and maintain a strong working knowledge of Capital Access policies, procedures, and applicable regulatory requirements, ensuring all work is completed accurately and in compliance with firm standards.
•    Handle complex, non routine transaction requests and escalations, including research, problem resolution, and coordination across teams when needed.
•    Partner with Client Service Associates, supervisors, and other internal groups to resolve issues efficiently and prevent repeat errors.
•    Respond to inbound requests via phone, email, and internal systems, exercising judgment on when to resolve independently versus escalate.
•    Initiate internal outreach to gather missing information, clarify requests, and move work forward on behalf of clients and advisors.
•    Utilize multiple systems and tools to research activity, process transactions, and document actions taken.
•    Maintain thorough documentation and audit trails to support regulatory and operational requirements.
•    Contribute to team efficiency by identifying trends, recurring issues, and opportunities for process improvement.
•    Support schedule flexibility and coverage needs, particularly during periods of higher volume or reduced staffing.

Skills & Competencies
•    Demonstrates a solid level of independence and accountability while knowing when to seek guidance.
•    Strong attention to detail and accuracy, especially when handling financial transactions and client impacting work.
•    Ability to manage multiple priorities and deadlines in a fast paced environment.
•    Proficient in navigating and learning multiple systems and applications.
•    Communicates clearly and professionally with internal partners, both verbally and in writing.
•    Applies critical thinking and problem solving skills to moderately complex scenarios.

Education

High School (HS) (Required)

Work Experience

General Experience - 7 to 12 months

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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