Field Support Specialist (On-Call)

Job Overview:

The Field Support Specialist provides office and mailroom support across different client sites as needed. This is a flexible, on-call role covering tasks such as reception, mail handling, facilities support, and copy/print services. The position requires adaptability, mobility, and strong customer service skills.

Key Responsibilities:

• Deliver excellent customer service to employees and visitors
• Handle incoming/outgoing calls and greet visitors
• Receive, sort, and distribute mail and packages
• Manage shipping and receiving tasks
• Assist with office supplies, facilities requests, and basic troubleshooting
• Support copy/print services and office equipment
• Help with office moves and meeting room setup
• Provide reception or front desk coverage as needed
• Build positive relationships with clients and teams
• Take initiative and assist with additional tasks during downtime

Skills & Competencies:

• Strong communication and customer service skills
• Good organizational and multitasking abilities
• Basic knowledge of MS Office and office equipment
• Ability to work independently and follow instructions
• Flexible and adaptable to changing tasks and locations

Qualifications:

• High school diploma or equivalent
• At least 6 months of work experience preferred
• Strong time management and problem-solving skills
• Willingness to learn and maintain professionalism

Physical Requirements:

• Ability to lift up to 40–60 lbs
• Comfortable standing, walking, bending, and lifting for extended periods
• Able to operate office equipment

Travel Requirement:

• Daily travel between client sites; ideal for those who prefer a mobile work environment

Note:

Responsibilities may change based on business needs

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$20—$21 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the p