Salesforce Business Analyst

<p><b><u>Job Family</u>:</b></p>SAAS/PAAS/Cloud Consulting, Software Development &amp; Support<p><br/><b><u>Travel Required</u>:</b></p>Up to 25%<p><br/><b><u>Clearance Required</u>:</b></p>None<p></p><p></p><p><b><u>What You Will Do</u>:</b></p><p><br/>Break/Fix (Production Support)</p><ul><li><p>Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents.</p></li><li><p>Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency.</p></li><li><p>Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues.</p></li><li><p>Document issues clearly, including problem statements, reproduction steps, impacted users or processes, and recommended fixes.</p></li><li><p>Support incident resolution by validating fixes in lower environments and confirming successful remediation in production.</p></li><li><p>Communicate status updates, impacts, and resolution summaries to business and technical stakeholders throughout the incident lifecycle.</p></li></ul><p></p><p>Enhancements (Backlog Support)</p><ul><li><p>Elicit and clarify enhancement requests from business users, focusing on incremental improvements rather than net-new platform design.</p></li><li><p>Translate enhancement requests into clear user stories, acceptance criteria, and functional requirements suitable for development and configuration.</p></li><li><p>Partner with Salesforce Developers and Administrators to refine scope, validate feasibility, and align enhancements to existing platform patterns.</p></li><li><p>Support UAT and functional validation by executing test scenarios, documenting results, and confirming enhancements meet acceptance criteria.</p></li><li><p>Assist in maintaining and grooming a small enhancement backlog, balancing new requests against operational priorities.</p></li></ul><p></p><p>Production Stability and Governance</p><ul><li><p>Ensure changes adhere to established change control, release management, and auditability standards, especially in public-sector or regulated environments.</p></li><li><p>Help identify opportunities to reduce recurring issues and technical debt through clearer requirements, documentation, and process improvements.</p></li><li><p>Support periodic review of Salesforce seasonal releases by helping assess potential business impacts and recommended mitigations.</p></li></ul><p><br/><br/><b><u>What You Will Need</u>:</b></p><ul><li><p>Bachelor's degree (<i>Relevant experience may be substituted for formal education or advanced degree</i>)</p></li><li><p>Minimum of THREE (3) years of professional experience</p></li><li><p>U.S. Citizenship is contractually required.</p></li><li><p>Ability to commute to or work from the San Antonio Guidehouse office.</p></li><li><p>Ability to undergo a Guidehouse background check as part of the onboarding process</p></li><li><p>Strong experience with Salesforce core functionality (Sales Cloud, Service Cloud, or custom applications).</p></li></ul><p><br/><b><u>What Would Be Nice To Have</u>:</b></p><ul><li><p>Experience with declarative automation such as Flow, validation rules, and approval processes.</p></li><li><p>Strong analytical skills for data review, reporting, and issue analysis.</p></li><li><p>Demonstrated experience working in break/fix or managed services environments, including ticket-based support.</p></li><li><p>Ability to clearly document business processes, requirements, and functional designs.</p></li><li><p>Strong communication skills with the ability to translate between technical and non-technical audiences.</p></li><li><p>Experience supporting public-sector Salesforce implementations or regulated environments.</p></li><li><p>Familiarity with Salesforce integrations and the ability to analyze integration-related issues (no development required).</p></li><li><p>Salesforce Business Analyst, Administrator, or Advanced Administrator certification.</p></li><li><p>Experience working in Agile or hybrid-Agile delivery models.</p></li><li><p>Prior experience supporting government clients, audits, or compliance-driven programs.</p></li></ul><p></p><p></p><p><br/><b><u>What We Offer</u>:</b></p><p>Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p></p><p>Benefits include:</p><ul><li><p>Medical, Rx, Dental &amp; Vision Insurance</p></li><li><p>Personal and Family Sick Time &amp; Company Paid Holidays</p></li><li><p>Position may be eligible for a discretionary variable incentive bonus</p></li><li><p>Parental Leave and Adoption Assistance</p></li><li><p>401(k) Retirement Plan</p></li><li><p>Basic Life &amp; Supplemental Lif