Program Administrator (Managed Services)

📍 Hybrid / Remote (New Jersey area is preferred)
🕐 Full-time
🚩 Start: June 2026

Papirfly is a leading B2B SaaS Group (MarTech) with >250 employees across seven international markets. We’re looking for a Program Administrator to join our Managed Services team and support our key North American clients.

In this role, you’ll be at the center of everything; working with clients, agencies, and internal teams to keep marketing assets organized, up-to-date, and easy to use within our platform.

This is a great opportunity for someone who values communication and organization, does well working within digital suites, and wants to grow in a fast-moving, international SaaS environment.

What you’ll be doing:

• Manage and organize marketing assets in our platform (uploads, updates, and archiving).

• Keep the DAM system up-to-date, relevant, and user-friendly.

• Communicate with clients and support them with their day-to-day needs.

• Be the go-to person for client questions and support requests (handled via Zendesk).

• Coordinate requests with internal teams, including developers and other Managed Services team members.

• Review content regularly and ensure everything meets brand guidelines.

• Support the rollout of templates and campaign materials.

• Help prepare updates and communications for system users.

• Assist with reporting and basic performance tracking.

What we’re looking for:

• Strong organizational skills and attention to detail.

• A clear and confident communicator (you’ll be in touch with clients daily).

• A team player who enjoys collaboration and open communication.

• Someone who can navigate a fast-paced and flexible work environment.

• Ability to work and manage priorities independently.

• Based in the New Jersey area for time zone alignment and occasional in-person meetings.

• Reliable internet connection and ability to work effectively in a primarily remote setup.

• Experience with DAM systems or SaaS tools is a plus, but not required.

Why join Papirfly?

• Be part of a small, close-knit team where collaboration really matters.

• Work with a premier North American brand and help maintain a high standard of on-brand user experience across all touchpoints.

• Learn SaaS tools and systems from the inside.

• Grow your skills in communication, operations, and digital asset management.