Lead Data Center Support Engineer

Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

The role

Nebius is seeking a Data Center Support Engineer to serve as a senior technical escalation point within our data center operations. This role sits above entry-level and mid-level technicians and is designed for an engineer who thrives in bare-metal environments, has strong troubleshooting instincts, and can operate as a true “jack-of-all-trades” across hardware, networking, and systems. 

This position will play a critical role in stabilizing operations, mentoring junior technicians, and improving processes as the organization scales. The ideal candidate has hands-on data center experience and is motivated to grow toward more analytics, systems, and higher-level technical ownership over time. 

This role is needed to provide higher level technical support and escalation for data center operations. As the environment grows in complexity, Nebius requires an advanced support engineer who can resolve complex bare-metal issues, bring structure to operational chaos, and raise the technical bar for the broader team. 

Location: Vineland, NJ 

Your responsibilities will include: 

• Serve as the primary escalation point for complex data center IT and hardware issues. 

• Perform advanced troubleshooting across bare-metal hardware, break/fix, and networking issues. 

• Mentor, train, and support entry-level and junior technicians (5–10 person influence). 

• Develop, improve, and maintain SOPs, documentation, and training materials. 

• Partner with stakeholders to improve processes and operational consistency across the data center. 

We expect you to have: 

• Strong experience with data center break/fix, hardware repairs, and bare-metal troubleshooting. 

• Working knowledge of basic networking and link-level troubleshooting. 

• Comfortable operating in the command line, with basic Linux experience. 

• Solid understanding of how data centers function end-to-end. 

• Experience creating SOPs, documentation, and training programs. 

• Demonstrated leadership experience mentoring or guiding 5–10 technicians. 

• Background in data centers, IT, computer science, or facilities-adjacent roles. 

It will be an added bonus if you have: 

• Experience using data or dashboards to understand operational health or trends. 

• Exposure to basic analytics, reporting, or visualizations related to data center operations. 

• Background as a data center technicia