HR Change & Project Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We have an opening for an experienced, effective and dynamic project and change manger to join our project teams delivering large, complex and multi-year transformational change projects.  These can range from new Technology/ System implementations through to Organizational change projects.  We are looking for someone who has the experience and skills to operate across all of 4 of the program disciplines: Change Management, Communications, Training and Project Management. It is critical that they have the flexibility to work and deliver between these disciplines in order to be successful in the role. Financial acumen is also beneficial for building business cases required for our projects.

Core Experience:

•   Significant experience delivering complex change initiatives globally.

• Not only does it deliver strategic change management approaches, but also it is pragmatic in their approach and delivers operationally for the project too.

• Has experience in leading change management for new system implementations, organizational design changes and participating in projects across all HR CoE disciplines.

Responsibilities:

1.     Change Management

•    Develop overall change management plan and approach.

•    Lead & execute on all change management efforts for the project & support transition to BAU at the conclusion of project.

• Develop impact analysis for project changes in process, system, roles, behaviors, skills: Utilize content to inform detailed communication and engagement plans.

• Define and assess key stakeholders, and create and execute stakeholder plan to actively engage key supporters and resisters.

• Support planning and execution of adoption and sustainability plan to include measures of success.

• Consolidate change risks across all workstreams and escalate to Program Sponsor and/or Program Manager as appropriate.

• Consult and coach project teams in change management, sharing best practices and methodology used.

• Identify and manage anticipated and persistent resistance. Putting a plan in place to mitigate this.

• Document and communicate overall program change management status and risks on agreed upon cadence.

• Coaching project teams on change management and supporting on guidance for ad hoc projects as needed.

2. Project management

• Project intake, scoping and business case creation

• Project Timeline, project plan creation and tracking

• Development of Project Governance

• Project meeting management and action tracking

• Project documentation, maintenance and reporting

• Risk/Issue/ Decision identification and mitigation

3.     Communications

• Develop communications and engagement plans for the project

• Partner with the communication lead to support planning and execution of communication plans

• Provide guidance to project Communications on best implementation/ engagement approach. Supporting on the creation of collateral to be used with employees.

4.     Training

•   Develop training approach & documents where needed.