Clinical Director of Virtual Care Programs

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About our Clinical Director of Virtual Care Programs position

Provide clinical and operational leadership for centralized follow-up (CFU), the Telehealth service line, and patient navigation and care coordination programs across six affiliate states (Indiana, Kentucky, Idaho, Washington State, Alaska, Hawaii).

What will you be doing!
Serve as the senior advanced practice clinician responsible for clinical oversight, quality, workflows, regulatory compliance, cross state licensing coordination, staffing, and program development for both licensed and non licensed remote staff (APC, RN, case managers, patient navigators). Ensure safe, timely, patient-centered follow-up and telehealth care consistent with policies and medical standards.

Key Responsibilities:
• Clinical leadership & oversight
◦ Provide clinical direction, case review, and supervision for CFU APCs, CFU RNs, Telehealth clinicians, and service line managers.
◦ Provide oversight of the affiliate's complex/urgent follow up care using audit and other evaluation tools to ensure compliance with medical standards
◦ Work with other clinical leadership to ensure effective communication between service lines.
◦ Provide clinical consultation to staff for high risk or complex cases and support decisions about patient continuity of care.
◦ Guide patient navigation and case management work to ensure timely access to care.
• Program operations & quality
◦ Oversee centralized follow up workflows: initiation of follow up, documentation standards, care path management and resolution, and tracking/reporting.
◦ Establish, refine, and standardize Telehealth clinical protocols, care paths and escalation pathways between Telehealth and in affiliate clinical teams.
◦ Lead quality assurance audits, identify gaps, and implement corrective action plans for CFU and Telehealth services.
◦ Ensure compliance with affiliate policies, PPFA MS&Gs, state regulations, and telehealth licensure/telemedicine requirements.
• Staffing, training & supervision
◦ Hire, mentor, and manage remote care staff (APCs, RNs, case managers, patient navigators) and oversee training and competency of designees and non licensed staff involved in follow up and telehealth communication.
◦ Coordinate with Clinical Trainers, Operations Leadership, Health Center Managers, and Medical Records/Patient Access teams to support workflows and data integrity.
• Cross state licensure & regulatory coordination
◦ Support clinician licensing, credentialing, and practice privilege requirements for all six states; ensure all clinicians providing care are appropriately licensed and compliant.
◦ Monitor and implement state specific reporting requirements (e.g., STI mandated reporting) and telehealth regulatory changes.
• Communication & stakeholder management
◦ Serve as primary clinical liaison between CFU, Telehealth, affiliate medical leadership, Prior Authorization Navigators, Gender Affirming Care Navigators, and Medical Records/Patient Access teams.
Minimum Qualifications:

• Advanced practice clinician: NP, CNM, or PA (active, unrestricted license in at least one U.S. state)
• Eligible to obtain and maintain licensure in Indiana, Kentucky, Idaho, Washington State, Alaska, and Hawaii upon hire.
• Minimum 10 years clinical experience as an APC, with at least 5 years in leadership/supervisory roles and demonstrated experience in telehealth, care coordination, or centralized follow up systems.
• Strong competency with EHRs (experience building/using care paths preferred), telehealth platforms, and remote clinical workflows. EPIC experience is preferred.
• Knowledge of reproductive health clinical standards, abnormal diagnostic result management, and state reporting requirements preferred.

Preferred Qualifications:
• Prior experience managing centralized follow up programs, telehealth service lines, or multi state clinical operations.
• Experience in quality improvement, policy development, and staff training/education.
• Familiarity with PPFA medical standards and MS&Gs or similar family pl