Leadership and Coaching Manager

A company renowned in the Seattle area for its electrical and plumbing services. We're seeking a dynamic Leadership and Coaching Manager to guide our plumbing and electrical teams, with significant career advancement opportunities. At Eco, we prioritize teaching, training, and coaching, ensuring our team members learn and follow our proven processes. While experience in electrical and plumbing is not necessary, a passion for guiding and developing others is essential.

Joining our family means becoming part of a supportive, growth-focused environment that deeply cares about its customers and staff. Embrace a career that fosters professional development and promises a lively, challenging, and deeply satisfying experience. Let's collaboratively craft a future that's innovative, warm, and marked by unmatched service!

Responsibilities:

• Heavy emphasis on being capable of following specific systems and coaching technicians to those systems – this is the key to being successful in this position.
• Direct oversight of electricians' and plumbers' performance and sales activities.
• Lead and train team members using our established and proven system.
• Monitor field technicians' performance and provide guidance for improvement.
• Understand sales criteria and ensure your team consistently exceeds revenue goals.
• Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
• Coach electricians on building customer rapport to effectively sell the right products and services.
• Collaborate with customer service and dispatch teams to drive overall business success.
• Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
• Managing service work to stay within budget constraints.
• Developing and producing reports on department performance, quality, and efficiency.
• Recruitment and comprehensive onboarding of new electricians and plumbers.
• Collaboration with electricians on truck stock management and vehicle policy compliance.

Qualifications:

• Five (5) years of experience in a Service, Sales, or equivalent management position – industry-specific experience is not necessary.
• A proven track record in HVAC, plumbing, or electrical services management is preferred but not required.
• Strong leadership and team management skills.
• Customer-first mindset with a history of high customer service standards.
• Technical proficiency in work order management and reporting systems.
• Experience in strategic planning and financial management.
• Strong problem-solving abilities and creative thinking.
• Meticulous attention to detail, especially in financial and safety matters.
• Ability to adapt to changing environments and manage multiple priorities.
• Openness to continuous learning and improvement.
• Demonstrates initiative and the ability to thrive in a collaborative team setting.
• Possession of a valid driver’s license with a clean driving record.
• Eligibility to clear background checks and drug screening tests.

Please submit a copy of your resume for consideration.