WAN Ops VoIP Project Coordinator

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for the administration and coordination of VoIP Business Class customer orders from order submission through installation with frequent customer interaction. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities:

• Remotely assists in the setup of Comcast Business VoIP solutions, including the setup of phone lines, number porting and turn up.

• Embraces and champions new initiatives, systems and product offerings.
  Act as SME for peers as it relates to job and product knowledge and mentor less tenured employees.
• Reviews contract details and validates services ordered through customer contact, to ensure accuracy.
  Proactively identify opportunities for process/procedure improvement and recommend solutions.
• Responsible for orders that require an advanced technical knowledge.
  Support multi-location customers with multiple services at each site.
• Serve as primary contact with identified customer IT/technical personnel/vendor/VAR.
  Responsible for both Inbound and Outbound customer interactions related to scheduling of Business Class installs.
• Responsible for SMB, Renewal, Restart/Merge, Transfer, National (local) and COT orders.
  Responsible for orders from submission through OA, to scheduling and installation.
• Responsible for in-flight changes based on eligibility requirements.
  Responsible for updating customers on construction status when relevant.
• Navigate through multiple systems to build, track and monitor orders.
  Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately.
• Meet scorecard productivity/quality metrics.
• Regular, consistent and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
   

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Accountability, Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Professional Integrity, Relationship Building, Self Motivation, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $25.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.