Manager, Sales Force Effectiveness Cx/Rx

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title:   Manager, Sales Force Effectiveness Cx/Rx

Location:   Boston, MA 

Description

The Manager, Sales Force Effectiveness (SFE) will be a key member of the Galderma Commercial Operations SFE team, reporting to the Director of SFE Operations.  This Position will use analytical, financial and quantitative methods to understand, predict, and measure field performance and behaviors at the customer level.  This position will be responsible for assembling data, analyzing performance, identifying opportunities, and developing actionable SFE insights to support critical business decisions within Galderma’s Therapeutic Dermatology (Consumer & Inline RX) Business Units.   

Key Responsibilities

• Owner of holistic Sales Force Effectiveness insights reporting, inclusive of call plan, quota and target segmentation related KPIs and metrics. Collaborate with Incentive Compensation and Customer Engagement teams for cross-platform actionable intelligence.

• Lead the design and on-going administration of SFE operational frameworks, ensuring a comprehensive and cohesive feedback loop between the field, total market, customer, and home office stakeholders.

• Optimize Field Territory Mapping & Sizing; Targeting & Segmentation coupled with Call Cycle Planning.

• Anticipate customer needs and market trends by being externally and internally focused and leveraging a deep understanding of stakeholders

• Advise senior leadership of potential compliance risks and recommend appropriate action plans

• Coordinates with all levels of Sales and Marketing teams as well as vendors to gather, analyze, summarize, prepare and present recommendations and solutions regarding sales results, business plans, and trended future requirements

• Compiles, validates, analyzes, translates and presents performance tracking information

• Provides insight to Sales and Marketing personnel on market and organizational trends that will support brand performance; supports Sales and Marketing objectives to help the organization develop, implement and meet its strategic goals

• Compiles and coordinates use of in-house and vendor provided sales & marketing databases 

• Collaborates with all internal teams to identify opportunities for greater efficiency and workflow improvement/automation

Key Qualifications

• Bachelor’s degree in Business or a related field required, Master's degree preferred

• 3+ years of experience in Commercial Operations progressive experience inclusive of SFE Analytics, within a corporate environment is required, direct pharmaceutical manufacturer experience required and/or supply chain management, preferred

• Demonstrated experience with Field mapping, sizing, targeting & segmentation, call cycle planning.

• Advanced Excel skills required (advanced lookup functions, pivot-tables, and data management).

• Experience with data querying and data visualization tools (SQL, PowerBI, Tableau, etc.)

• Analytical skills wit