Senior Training and Education Specialist

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity.  We have hundreds of customers in more than 30 countries and we’re just scratching the surface.

Join us as we continue to build on our excellent Customer Education program. Our Professional Services team is hiring a Senior Education and Training Specialist to help us continue to scale our program on multiple fronts.  This is a career-defining opportunity to join Nozomi Networks at a crucial moment in our history and have a truly significant impact in our high-growth pre-IPO phase.

You will excel in this role if you love the idea of maintaining and scaling a successful customer and partner education program in a busy, positive environment while collaborating with team members globally.  You enjoy dreaming up efficient processes, multi-tasking, and desire to be a problem solver. You are a program improvement specialist who will help lead our Global Education Services program to new heights.  This role is 100% remote, reporting to the Sr. Director of Professional Services. It is designed to start at an individual contributor level with the potential to grow into a leadership role.

If this sounds like you, read on. You could be the next "Nozomier"!

In this role, you will:

• Embody the Nozomi Networks’ Cultural Pillars and our mission to protect what matters most with transparency and trust
• Lead training operations and own our education program maintenance – everything from the set-up of our public sessions, to managing content through our tech stack
• Maintain technical integrity of our current library of instructor-led and on-demand courses by working collaboratively with a global team of technical subject matter experts
• Evaulate our library of exam question metrics and course survey results to act on learner feedback and data that require attention
• Maintain our existing certification and recertification program
• Analyze learning data and recommend strategies to improve engagement, increase quality and suggest new learning product offerings
• Be the lead administrator of our LMS, our Lab Provider and our badging tool; work with IT to create processes and workflows for continuous improvements
• Proactively collaborate cross-functionally with Customer Success, Support, Professional Services, Sales, and Marketing teams to improve the customer journey and improve access to and awareness of Academy offerings
• Monitor the training inbox to deliver front-line training support to all constituents
• Resolve issues by taking ownership and seeking appropriate resources when necessary
• Proactively collaborate with the Accounts Receivable/Finance team to ensure revenue is recognized and engagements are closed upon completion of training events
• Create improvements in our reporting structures, build dashboards to surface training org ROI metrics to executives
• Seek to find other ways to increase automations and develop continual improvements in all our training operations processes

To be successful in this opportunity, you will have:

• A track record of success in SaaS training operations and program-level experience for a fast-paced global company or late-stage start-up
• Previous LMS Administration experience (Skilljar, Cloudshare, Credly experience preferred):
• Experience with course authoring tool Articulate Rise and video editing tools (i.e. Camtasia) is an asset
• The ability to manage projects
• Expert time and workflow management skills with an eye for detail
• The ability to work proactively, independently and adapt quickly in fast-paced start-up
• The ability to make data-driven decisions and handle challenges with superb problem-solving skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to learn new technology
• Experience managing and reporting on curriculum and assessment data
• Bachelor’s Degree or commensurate experience
• Ability to travel internationally occasionally (less than 10%)