Collections Senior Process Associate with French

<h2>Short Description</h2> <p> </p> <p><span><span><span>As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client. </span></span></span></p> <h2>Qualifications</h2> <p> </p> <ul> <li> <p><span><span><span>Languages: English - B2 level, French - C1 level</span></span></span></p> </li> <li> <p><span><span><span>Highschool diploma is mandatory</span></span></span></p> </li> <li> <p><span><span><span>Microsoft Excel skills</span></span></span></p> </li> <li> <p><span><span><span>Customer service skills</span></span></span></p> </li> <li> <p><span><span><span>Strong interpersonal and negotiation skills</span></span></span></p> </li> <li> <p><span><span><span>Team player attitude</span></span></span></p> </li> <li> <p><span><span><span>Minimum 6 months of experience in financial area (O2C roles preferably)</span></span></span></p> </li> </ul> <h2>Job Responsibilities</h2> <p> </p> <ul> <li> <p><span><span><span>Responsible for chasing outstanding invoices from customers of our clients</span></span></span></p> </li> <li> <p><span><span><span>Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively</span></span></span></p> </li> <li> <p><span><span><span>Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt</span></span></span></p> </li> <li> <p><span><span><span>Manages an AR portfolio. Responsible for achieving cash collection and ageing targets</span></span></span></p> </li> <li> <p><span><span><span>Negotiates, implements and documents payment solutions with customers</span></span></span></p> </li> <li> <p><span><span><span>Builds and maintains strong relationships with external customers</span></span></span></p> </li> <li> <p><span><span><span>Escalates disputes and protracted nonpayment situations in accordance with engagement policies</span></span></span></p> </li> <li> <p><span><span><span>Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions</span></span></span></p> </li> <li> <p><span><span><span>Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio  </span></span></span></p> </li> </ul>