Senior Client Relationship Specialist

Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high growth, private equity backed, multi branch Registered Investment Advisor. Founded in Sacramento, California, in 1993, and still run by its original founders, Scott Hanson and Pat McClain, Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious “Circle of Excellence” award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2022.

SUMMARY:

Our Client Service Department consistently strives for service excellence. The Senior Client Relationship Specialist works closely with the advisors and other branch office staff to provide a variety of service to our wealth management clients.  Senior Client Relationship Specialists are highly‐skilled representatives who demonstrate a high level of empathy and strive to provide a very high level of Client Service work.   This position will work mostly in person in the St. Louis office.  

DUTIES AND RESPONSIBILITIES:

• Delivers an exceptional client experience to all clients.
• Builds personal relationships with clients and advisors.  
• Answers phone calls and emails from clients.
• Ability to handle multiple advisors’ book of business and complex service situations.
• Verifies and confirms daily distributions.
• Coordinate multiple QCD’s for clients.
• Ensures RMDs are taken from both direct business and brokerage accounts.
• Schedules clients’ appointments.
• Delivers customized service with each client and demonstrates ownership for every task using queues; may be assigned more complicated tasks due to specialties or experience.
• Works with other teammates to ensure proper assignment and completion of requested tasks.
• Creates and processes paperwork for all client requests, including but limited to new accounts, transfers, distributions, and account maintenance forms.
• Facilitates the delivery of paperwork to the client through DocuSign or mail/overnight packages.
• Submits and processes paperwork directly to the appropriate direct business companies/custodians and ensure accuracy in timely manner.
• Consistently demonstrating Allworth’s guiding principles
• Maintains satisfactory attendance

QUALIFICATIONS:

• 3 or more years financial services industry experience
• Passion for excellent service and client satisfaction
• Excellent verbal and written communication skills
• Minimum 5 years of financial services industry and support service experience preferred
• Strict attention to detail
• Ability to multi-task and prioritize work daily
• Strong organizational, problem-solving, and analytical skills
• Strong team player and approachable
• High degree of professionalism
• Proficient with Microsoft Office applications as well as Client Relationship Management (CRM) and Document Management workflow systems
• Some college is preferred

Salary for this position is $65-80K plus benefits.  

 

BENEFITS

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (HMO, PPOs and HDHP with HSA) plans and Kaiser (HMO and HDHP with HSA) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions 
• Exempt associates qualify for our flexible paid time off policy.
• Non-Exempt associates will receive 25.5 days of paid time off annually, which includes holidays, during the first three years of employment. 
• Option to participate in our Equity Purchase Program
• Future growth opportunities within the company

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