Principal Product Manager, AI CTRL Secure Gateway and Chat

Expedient is a full-stack technology services provider that helps mid-market and enterprise organizations modernize their infrastructure, manage their data, and deploy AI safely at scale. With 25 years in business, a 99 percent client retention rate, a 100 percent uptime SLA, and 200+ active technology certifications, Expedient delivers managed cloud, data, and AI services under a single operating model: Intelligent Infrastructure. 

AI CTRL is Expedient's enterprise AI platform. It is the governed environment through which every prompt, every response, and every automated AI workflow inside a customer's organization is routed, monitored, and controlled. The platform is organized around six pillars: Secure AI Gateway, Multi-Model Chat, Compliance and Observability, AI Data Connectors, Agentic Workflow Engine, and Private Model Hosting. 

About The Role:

AI CTRL Secure Gateway and Chat is the foundation of the AI CTRL platform and the entry point for most customer engagements. It is the product line that converts buyers and unlocks the rest of AI CTRL. 

The Principal Product Manager owns Secure Gateway and Chat end to end. The role spans product strategy, roadmap, requirements, packaging, pricing, launch, sales enablement, marketing alignment, and commercial performance. It is a hybrid product management and product marketing role for a senior operator who moves fluently between user stories, pricing decisions, campaign reviews, and customer conversations. 

This is a role for someone who runs a roadmap with conviction, makes calls when the data is imperfect, and elevates the work of the teams around them. 

What You Will Do:

Product Strategy and Roadmap 

• Own the multi-quarter roadmap for AI CTRL Secure Gateway and Chat, balancing customer demand, competitive pressure, and engineering capacity. 

• Own P&L for the Secure Gateway and Chat product line: revenue, gross margin, consumption growth, and unit economics. 

• Translate the product vision into a prioritized backlog of features, integrations, and infrastructure investments. 

• Maintain a living product definition that aligns engineering, GTM, and customer success on what is shipping, what is in Early Acceptance, and what is committed. 

• Conduct ongoing competitive analysis and surface inflection points that should shift the roadmap. 

Product Development and Execution 

• Write clear user stories, acceptance criteria, and product requirements for an AI-native product built on a curated infrastructure stack. 

• Partner with engineering leadership on release planning, sprint priorities, and feasibility tradeoffs. 

• Operate inside a modern SDLC and apply AI-assisted development practices where they accelerate the team. 

• Drive the Early Acceptance-to-GA promotion process. 

• Own the product definition document, SKU catalog, supported model library, and connector inventory as living artifacts. 

Go-to-Market and Product Marketing 

• Develop product positioning, packaging, and pricing recommendations that hold up under sales pressure and competitive comparison. 

• Author the messaging framework for Secure Gateway and Chat. Partner with marketing on campaign briefs, web copy, demand generation assets, and event positioning. 

• Define the launch plan for each major release, including internal readiness, customer communications, and field activation. 

• Maintain the product narrative across sales decks, solution briefs, and the field-facing Product Guide. 

Sales Enablement and Field Partnership 

• Serve as the product authority for the field. Run enablement sessions, hold office hours, and travel for high-value deals when needed. 

• Co-own the sales motion with Sales Enablement: qualification criteria, demo scripts, objection handling, and competitive battle cards. 

• Sit in on customer discovery sessions an