Community Health Worker (ADM Quality)

Under direct supervision, responsible for assisting individuals and communities with adopting healthy behaviors by establishing trusting relationships with patients and their families while providing general support and encouragement. Promotes and facilitates use of health care and social service systems.

• Presents case studies from patient’s perspective to primary care team in order to facilitate a patient-centered practice  
• Performs outreach calls, engages in face-to-face encounters, performs home visits or other community-based visits when necessary  
• Communicates relevant information to providers in a timely manner and documents appropriately in the electronic health record  
• Participates in local community engagement activities with local agencies as appropriate  
• Counsels patients with appropriate and relevant educational materials  
• Identifies patterns of concern that surpass neighborhood capacity for health and engages diverse outside resources accordingly  
• Enhances patient’s individual and community capacity by growing health knowledge and self-sufficiency through a range of activities such as outreach, informal counseling, social support and advocacy  
• Assists patients in connecting to appropriate health care information and services, addressing barriers to receipt of follow-up services as well as treatment  
• Provides patient reminders to upcoming appointments and next steps of treatment  
• Serves as liaison between patients, health/social services, and the community to enable access and improve the quality and competence of service delivery  
• Performs all other duties as assigned  

• Demonstrated knowledge of health and social services systems and familiarity with community resources and services.  
• Ability to maintain full confidentiality of program participant information and data.  
• Ability to shape others’ understanding in ways that capture interest, informs, and encourages participation.  
• Builds and maintains positive working relationships, with individuals and work groups through open communication and collaboration; works with others to accomplish goals and objectives.  
• Proficiency in Microsoft Office Suite.  

EXPERIENCE:

• One (1) year related experience is required

EDUCATION:

• High School Diploma or GED is required

CERTIFICATION:

• Successful completion of a Community Health Worker formal training program such as from a college or other education institution is preferred

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits. 
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist. 
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses. 
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers. 
Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start o