Assistant Housekeeping Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

HOUSEKEEPING ASSISTANT MANAGER 

The Four Seasons Resort Hualalai is looking for a Housekeeping Assistant Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Housekeeping Assistant Manager has the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

 

WHAT YOU’LL DO 

Oversees the Housekeeping Operation, which include, but not limited to, the following:   

• Manages the staff within the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. 

• Conducts orientation & tracks training of new employees, insuring assimilation of company policies, company service standards, and demonstrating use and maintenance of equipment, including safely operating those machines as well as proper chemical knowledge and use.  

• Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met.  When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency. Coordinates work orders in assigned section.  Follows up to be sure work is completed. Releases checkout rooms to be sold. 

• Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets. 

• Ensures communications and follow-up on any problems, guest requests or special requirements. 

• Develops daily productions schedules, assesses priorities for each type of linen that needs to be laundered. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. 

• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Interaction with guest