International Sales Service Specialist

Contribute. Grow. Lead...with OxyChem. Looking for a challenge? Desire to achieve your true potential? OxyChem is a growing, action-oriented, safety driven chemical manufacturing company continually striving to be the best in the business while staying focused on environmental protection. The secret to our success has and will continue to be our people.

Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda – key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and water treatment chemicals. Other OxyChem products include caustic potash, chlorinated organics, sodium silicates, chlorinated isocyanurates and calcium chloride. OxyChem's market position is among the top three producers in the United States for the principal products it manufactures and markets. Based in Dallas, Texas, the company has manufacturing facilities in the U.S., Canada and Latin America.

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.

We are looking for an experienced and self-motivated individual to fill the position of International Sales Service Specialist located in Dallas, TX. This position is accountable to the Sales Service Manager.  This role is international in scope and has direct oversight of international logistics and distribution for all OxyChem products. This role effectively and reliably executes customer quotes and orders (from order-to-cash) contributing to approximately US$500 MM in annual sales, all while exceeding expectations and delivering unparalleled customer care. This position will oversee and manage all aspects of international sales service of OxyChem products through direct sales and distribution channels, export customer relationship management, supplier and vendor service management, and compliance measures to ensure a high level of knowledge of customers, plants, products and documentary requirements for each international sales region.

Essential Job Duties:

Sales Order-to-Cash Management – Responsible for the entire progression of the order to cash process including quotations, samples, confirming pricing, rates and other associated costs, checking product availability, booking and shipment of orders, as well as SAP final billing processes and other month end close activities. Provide timely communication with customers and external and internal partners.

International Sales – Collaborate with the international commercial managers on the execution of sales plans and ensure that key account sales strategies along with target account plans by product line are implemented. Establish price quotations in accordance with international pricing policies. Responsibly secure logistics/freight services pricing providing target netbacks. Provide competitive information and market intelligence to the business consistent with business strategies to assist with delivering on annual sales plans.

Customer Account Management – Provide unparalleled customer service and care by ensuring orders are placed accurately and timely. Follow up with customer inquiries on status of shipments, delays, and payment. Investigate claims from customers for damaged product, rejected goods quality discrepancies, and logistical issues/charges; obtain business approval to initiate CAR (Customer Action Reviews). Provide debits, credits, and or rebates per procedures to be approved by the Sales Service Manager.

3rd Party Supplier and Vendor Relationship Management – Develop/manage robust relationships with freight forwarders, sales agents, non-vessel owner common carriers (NVOCC’s), surveyors and other related export service providers to include documentation questions, response times, auditing of files and invoice reconciliation. Develop and design SOPs (standard operating procedures) when onboarding new service providers.  

Export Regulations – Master an in-depth knowledge of Incoterms, export regulations and all aspects of international shipments such as ocean, truck and airfreight, insurance, letters of credit, port charges, inspection/survey requirements, duties, customs, and surveys. Collaborate with internal transportation compliance management to say abreast of global regulatory changes, processes, and procedures.

IT and Technology – Continually learn and master SAP related transactions and functionality. Identify process improvement opportunities and implement best-known practices. Investigate opportunities to implement robotics technology to streamli