Credit Bureau Advisor

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, The Credit Bureau Advisor is responsible for answering Direct and Indirect disputes pertaining to credit reporting. You will review disputes for inaccuracies and make any necessary adjustments per FCRA guidelines.  

In long, you will be responsible for answering Direct and Indirect disputes pertaining to credit reporting. This position requires the individual to review disputes for inaccuracies and make any necessary adjustments per FICRA guidelines.  

• Responds to Indirect disputes in a timely fashion while maintaining a high level of quality assurance. 

• Process’s fraud/identity theft claims 

• Manages departmental email box and postal mail by prioritizing and processing disputes. 

• Anticipates, quantifies, and helps to resolve problems and issues. 

• Ensures all time sensitive deadlines are met.  

So What Kind of Folks Are We Looking for?  

• Excellent verbal and written communication skills. Must possess excellent verbal and written communications skills, typing skills and windows-based skills, Excel, and Word. 

• Fantastic problem solver and multitasker. Your job is not only to find the problem, but more importantly, find the solution. Excellent ability to maintain composure with customer while striving toward superior customer service. 

• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it! Must be self-motivated and detail oriented with strong decision-making skills. 

• Plays well with others. You will be working in a high-functioning team environment.  We work together in order to win together. 

• Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must. Skilled at multi-tasking and prioritizing effectively. 

• Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. Strong leadership skills, strong ability to identify areas of opportunity and be responsive to address these needs. 

The Specifics.  

• High School Diploma or GED required 

• Must be comfortable working on site and have availability weekdays from 7am-5pm. This team works out of our Operations Center in East Mesa. 

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includ