Sr. Manager Reliability Engineering

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The ServiceNow Sr. Capacity Planning Manager’s primary responsibility will be to work with the Infrastructure Capacity Management Team to develop automated data collection, reporting, and modeling for key initiatives.  We are looking for someone to drive faster operational readiness, reducing failure scenarios and probability, and increasing capacity while reducing cost per capacity unit. The role will become a key subject matter expert in contributing to ServiceNow’s annual Infrastructure Capacity budget and long-range planning.

What you get to do in this role:

• Modeling internal customer and infrastructure growth of various utilization metrics; CPU and Memory consumption, storage, network, etc.
• Infrastructure delivery coordination: help manage capacity delivery schedules and use data-driven analysis to model various deployment scenarios.
• Work with Infrastructure Capacity Management and Service Owners to ensure accurate monitoring and reporting tools are in place.
• Perform annual and ad-hoc customer level analyses to develop service level SLAs and budget planning.

Qualifications

To be successful in this role you have:

• 10+ years of hands-on experience in an analytical role.
• Comfortable working with CentOS or equivalent OS.
• Strong critical thinking and analytical reporting skills.
• A rich knowledge of both ITIL and ITSM disciplines is required.
• Thrives in a fast-paced work environment juggling multiple priorities.
• Excellent verbal and written communication skills.
• Knowledge of scaled infrastructure services spanning servers, storage, network, security and cloud.
• Experience working with ServiceNow is a plus.
• Experience with VMware or other virtual computer technologies.
• Strong experience in VMware VROPs as well as experience with Tableau, Splunk, Elk.

For positions in California (outside of the Bay Area), we offer a base pay of $156,420 - $273,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in