Director of Technology

At Fresh, we're not just a consultancy. We're a collective of industry professionals, uniting our expertise in software, hardware, strategy, and design to craft the future we envision. With our partners and clients, we delve into strategy, design, development, and engineering, leveraging technology's power to pioneer what's next.

Our holistic approach blends human ingenuity with technological prowess, enabling us to confront uncertainty with confidence. We thrive on challenging assumptions, perpetually seeking growth. From the products we create to the collaborations we foster, we understand that people are the driving force behind innovation.

We pride ourselves on our inclusive workforce, reflecting the diverse communities we serve. We champion diversity and foster an inclusive environment where every individual can flourish.

Why join Fresh?
Join us on our journey to solve real-world problems using cutting-edge technologies like robotics, machine learning, and computer vision. At Fresh, we prioritize the end-to-end user experience, crafting solutions that resonate with users. Our agile, diverse, and driven team believes in collaborative problem-solving and places people at the forefront of everything we do.

What You'll Be Doing:
We're seeking a Director of Technology to join our expanding team. As part of our collaborative consultancy, you'll contribute to delivering results across various industries and technology platforms. At Fresh, you'll experience a dynamic work environment alongside a talented team, comprehensive benefits, and an innovative culture.

Core Responsibilities:

• Ensure the quality of technology solutions through direct leadership of strategic engagements and oversight of technology leaders and developers across all programs
• Craft a vision for technology excellence that inspires teams and attracts clients
• Foster an environment that connects and enhances technology and innovation across practices, and emphasizes learning and collaboration
• Ensure trusted partnerships are built and maintained with clients through program and account level consultation and strategy; directly manage key programs or accounts
• Partner with pursuit teams on proposal opportunities to create solutions that support client needs, sell our technology capabilities, and provoke interest; review other technology team members proposals to ensure solutions and pitches are well-formed
• Partner with sales and Studio leadership to determine, support, and enhance our account strategies
• Estimate projects for proposals, in collaboration with other team members; review and provide consultation on estimates to ensure accuracy and identification of assumptions 
• Review SOWs for accuracy and completeness of technology scope expectations
• Ensure resourcing assignments are made or adjusted on a weekly basis for the technology team with 72% utilization or higher across the team
• Manage and support other technology leaders in resourcing decisions and resolving resourcing conflicts for the design team members
• Ensure the technology team understands and aligns to scope agreements for projects and partner with other leaders to provide guidance to mitigate risks and resolve issues
• Ensure methodologies, processes, frameworks and tools, are in place, documented and training is provided; evolve processes for developers to thrive; and, adapt processes and tools as needed for specific client needs
• Collaborate with the Director of Program Management, VP of Operations and other practice directors to ensure lessons learned and improvements are implemented
• Manage and mentor direct reports through, at minimum, bi-weekly 1:1s and ensure appropriate career development, performance reviews and growth plans are clear and completed on time with annual cycles
• Maintain monthly Technology team meetings to share work, discuss relevant topics that expand the team’s knowledge, keep them up-to-date on trends, and evolve our creative practice
• Ensure detailed, individual onboarding plans are in place and delivered for each new hire 
• Stay abreast of industry trends and best practices in technology, incorporating innovative approaches to enhance project outcomes
• Attract and retain best in class technology talent at all stages of their careers; ensure new hires meet criteria required for roles and are hired in a timely manner, in alignment with project start dates and needs
• Create thought leadership content through whitepapers, social posts, and/or speaking engagements
• Maintain connections to the community-at-large to network and enhance Fresh’s presence

Desired Skills:

• 12+ years of managing projects and teams that design design, technology and software services, with at least 5