Director of Customer Success - UK / IL

<p><strong><span style="color:#000000">About Ibex:</span></strong></p><p><span style="color:#000000">IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.</span></p><p><span style="color:#000000">IBEX is a well-funded start-up with global presence and headquarters in the USA and Israel.</span></p><p><span style="color:#000000">Our world class team of researchers, engineers and medical experts is growing. If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people </span><strong><span style="color:#000000">–&nbsp;Come join us!</span></strong></p><p style="min-height: 1.7em;"></p><p><strong><span style="color:#000000">About the Role:</span></strong></p><p><span style="color:#000000">As the </span><strong><span style="color:#000000">Director of Customer Success</span></strong><span style="color:#000000">, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of Ibex products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.</span></p><p><span style="color:#000000">Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.</span></p><p><strong><span style="color:#000000">Location: UK - Remote / IL - Hybrid&nbsp;</span></strong></p><p><strong><span style="color:#000000">Travel: Up to 25%&nbsp;</span></strong></p><p style="min-height: 1.7em;"></p><p><span style="color:#222222">In your role as </span><strong><span style="color:#222222">Director of Customer Success at Ibex</span></strong><span style="color:#222222">, you will:</span></p><ul><li><p><strong><span style="color:#222222">Team Leadership:</span></strong><span style="color:#222222"> Lead and manage the Customer Success team, providing guidance, mentorship, and support to ensure high performance and professional growth.</span></p></li><li><p><strong><span style="color:#222222">Strategy &amp; Execution:</span></strong><span style="color:#222222"> Own and drive the customer success strategy end-to-end, ensuring alignment with company objectives and customer needs.</span></p></li><li><p><strong><span style="color:#222222">Trusted Advisory:</span></strong><span style="color:#222222"> Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the company’s solutions.</span></p></li><li><p><strong><span style="color:#222222">Process Optimization:</span></strong><span style="color:#222222"> Drive continuous improvement of customer success workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency.</span></p></li><li><p><strong><span style="color:#222222">Cross-Functional Collaboration</span></strong><span style="color:#222222">: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction.</span></p></li><li><p><strong><span style="color:#222222">Health &amp; Retention Metrics:</span></strong><span style="color:#222222"> Monitor customer health metrics, proactively identify risks and opportunities, and lead action plans to improve customer engagement, retention, and growth.</span></p></li><li><p><strong><span style="color:#222222">Strategic Engagement:</span></strong><span style="color:#222222"> Lead business reviews (QBRs), success planning, and executive-level communications with enterprise healthcare clients.&nbsp;</span></p></li><li><p><strong><span style="color:#222222">Compliance:</span></strong><span style="color:#222222"> Ensure all customer success activities comply with relevant healthcare industry standards and data security requirements.&nbsp;</span></p></li></ul><p style="min-height: 1.7em;"></p>