Director, Business Operations 1

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a highly skilled and experienced Director to join the SMB Business Solutions team as the Business Operations Leader. In this role, you will be a trusted advisor to the leadership team and help drive a range of multi-disciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the organization’s operating plan, strategy, engagement and special projects. Operating rhythms include development of strategic plans and progress against them, team composition/evaluation, and team engagement/culture.  

Job Description:

Meet our team

• Over 30M SMBs around the world trust PayPal to pay and get paid. The SMB Business Solutions team has a mission to expand the suite of products and services that PayPal provides to SMBs beyond payments—with a vision of making PayPal the place SMBs come to run their business holistically. Our team leads the strategy and commercialization of new offerings in conjunction with product, engineering, design, marketing and other teams. 

Your way to impact

• Partner with SMB Business Solutions leadership to define and drive a strategic vision, along with driving OKR/goals planning and tracking.  
• Support our product leaders in maintaining an up-to-date product roadmap that ties to the Commercial team’s priorities/ KPIs
• Evolve team operating model including processes to enable strategic planning, and identify opportunities for simplification and productivity improvement; Deliver the analysis and associated actions necessary to enable continuous improvement  
• Deliver spending plans, allocation and oversight processes and hiring strategies to enable judicious management of Opex dollars to/below budget, reflecting business priorities  
• Create, implement and drive operating rhythms, relevant artifacts and team events to enable better communications and engagement up, down and across functions and teams; Optimize cadences, drive agendas and prep for internal team rhythms and management/executive reviews  
• Help build talent and location strategy for the teams
• Be a thoughtful steward of the cultural values we strive for as a company (collaboration, innovation, inclusion, wellness) and an ambassador of for enterprise-wide activities  

Your day-to-day

• Partner with the VP of SMB Business Services to execute against the operating rhythm you developed
• Partner with the Sr. Director of Business Operations for the SMB business unit to ensur