Sr. Salesforce Administrator

The Senior Salesforce Administrator supports and enhances our future state Salesforce platform alongside Salesforce Architects, Developers, and the Technology team. This role collaborates with stakeholders and technology peers to define, design, and integrate comprehensive solutions. You will ensure that Served with Honor is capitalizing on the full features and benefits of the system, leading to the full management of system usage and ensuring the performance, security, and usability of our systems. This person will provide technical knowledge and experience with an in-depth knowledge of the Salesforce platform.

As the Sr. Salesforce Administrator, you will contribute to the design and delivery of complex Salesforce projects from discovery to deployment. You are a self-driven individual with a get-it-done attitude and a passion to solve complex business and technology problems. We are seeking someone with excellent 
technical and communication skills who can interface directly with internal stakeholders to understand their needs to administer and enhance the system accordingly.

The Sr. Salesforce Administrator will perform all system maintenance & updates, manage user accounts & training, support the development & maintenance of dashboards & reports for all required stakeholders. Reports to the VP of Technology.

Location: 100% Remote (US Only)
Compensation: $115,000-120,000 + Benefits package

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works with Salesforce Architects / Developers to design and implement complex Salesforce solutions to meet business requirements

• Defines and enforces best practices for Salesforce administration

• Designs, builds, and implements automations, workflows, validation rules, and other configurations to meet business requirements, ensuring completeness with thorough QA and stakeholder feedback

• Sets up and maintains integrations with third-party applications and downstream systems, ensuring seamless data flow and process automation between platforms

• Ensures data integrity and hygiene, perform data audits, and manage data imports, updates, and backups— and work to build a reliable GTM data source of truth in Salesforce

• Evaluates, implements, and manages new tools to within our GTM tech stack

• Conducts regular Salesforce maintenance, including bug fixes, performance enhancements, and process optimization for enhanced functionality and user experience

• Provides timely and effective troubleshooting for Salesforce and GTM tool issues, and take user feedback to inform future optimization initiatives

• Establishes and maintains governance policies to ensure data quality, security, and compliance

• Collaborates with the IT team to design and implement solutions that align with broader technical architecture

• Conducts regular performance reviews of the Salesforce instance and implement optimizations as needed

• Monitors system resources and recommend improvements for scalability

• Evaluates and integrates third-party applications to enhance Salesforce capabilities

• Leads change management initiatives related to Salesforce updates, enhancements, and new features

• Provides mentorship to junior Salesforce administrators

• Conducts training sessions and knowledge-sharing activities to enhance the overall skill set of the team

• Other duties as assigned

Knowledge, Skills, and Abilities:

• Expert knowledge in Salesforce administration concepts such as app building, us-er provisioning, and data management

• Experience evaluating, integrating, and managing GTM tools like Calendly, ZoomVoice, NetSuite and more

• Experience with Salesforce automation (Flows) and SOQL, and experience with Apex preferred

• Experience handling multiple support cases with various requests, such as mass data updates, user provisioning, applying security rules, creating objects, creating fields, creating formula fields, and creating validation rules

• Knowledge in creating Salesforce reports and dashboards

• Strong problem-solving skills, high attention to detail, and the ability to manage multiple high priority projects simultaneously

• Excellent interpersonal and communication skills, and an ability to work cross-functionally

• Excellent oral and written communication skills

Required Qualifications:

• 5+ years of experience as a Salesforce Administrator (certification strongly preferre