Mental Health Guide - Licensed Clinical/Master Social Worker

ABOUT THE ROLE:

The Rightway Health Guide serves as a trusted advisor and single point of contact to our members.  Health Guides are responsible for building a longitudinal trusted relationship with the members we serve in order to support them in their healthcare journey.  Health Guides seek to understand members’ needs, preferences and any social determinants to care or care compliance and support with education,  benefits and service options, support with finding the right care provider/care setting, care coordination,  billing advocacy, and overall healthcare related navigation support needs.  

 

WHAT YOU’LL DO:

• Acts in the best interest of the member by being a health advocate and supporter in the member’s healthcare journey
• Supports member with care planning by sourcing high quality care providers and educational materials relevant to the member’s needs and preferences
• Educates members about their specific benefits, programs and services.  Ensures members understand their benefit options and financial responsibility regarding deductibles, coinsurance, and out of pocket maximum
• Care coordination of needed physician visits, test, procedures, medication, and ancillary services
• Care coordination and appointment scheduling
• Assess for social determinants to health and resourcefully support members in resolving such barriers
• Lifestyle coaching and management 
• Responsible for maintaining high quality and timely service delivery standards.  
• Strictest compliance of HIPAA guidelines

 

WHO YOU ARE:

• Holds an active LCSW license or a Master's Degree in Social Work
• Customer-first orientation; high degree of empathy
• Strong critical thinking and problem skills a must 
• Demonstrated ability to work in a fast-paced, team based, dynamic environment
• Excellent verbal and written communication skills a must
• Computer literacy
• Knowledge of healthcare (preferred)

 

EXPECTED HOURLY RATE: $28-$35/hr

 

CYBERSECURITY AWARENESS NOTICE
In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

 

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 

• We redefine what is possible 

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit 

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive in