Jobs and Careers

Bilingual - Spanish - Member Service Representative I - Call Center

Ent Credit Union

United Statesfull_timeVerifiedPosted 15 May 2023

About the role

Company Description

It��s a hot job market. So why not be picky?

Choose a company that’s got all the benefits and perks you’re looking for.

Excellent medical, dental and vision plans.
Matching 401k and tuition reimbursement.
Pet insurance and many other reasons you’ll want to sit – and stay – here.

Plus, we invest in our community. When we say we care about people, we mean it.

We create a culture where employees can thrive.
We donate to local charities and invest in our community.
We help members improve their financial quality of life.

The bottom line is we care. We care about you, our community and our members. If our passion for people sounds interesting to you, we’d love for you to apply today. Send us your resume and let’s get the conversation started.

Job Description

THIS PROJECT IS PROJECTED TO START ON 06/12/2023 AND WILL REQUIRE 5 WEEKS OF MANDATORY PAID TRAINING AT OUR HEADQUARTERS IN COLORADO SPRINGS, COLORADO.

Member Service Representative I's must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition the MSR I is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union.

Essential Functions:

Member Service - the representative must accurately process member requests received through incoming calls. Representatives must provide individual member service at a high-standard professional level while updating the existing database with any changes requested by the member. Members must be verified using Ent's most current procedures to minimize fraudulent activity. The representative must possess the skill to identify and escalate priority issues to the proper area.
Sales - Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking
Knowledge - Maintains knowledge and remains current in the position by taking a proactive approach by participating in ongoing training, side by side, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world-class service to our members.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Qualifications for this Position:

High School Diploma/G.E.D. or equivalent.
6+ months of experience in customer service.
Bilingual Spanish required
Inbound phone experience. preferred
Sales experience. preferred
Previous financial institution experience. preferred

All degrees listed are considered to be "knowledge consistent with?. Each year of equivalent work experience may be exchanged for 1 year in a relevant degree program or vice versa. For example, 4+ years of required accounting experience could be substituted for an associate's degree and 2+ years of work experience.

Technical or Specialized Knowledge/Skills:

Strong Customer Service focus.
Basic understanding of typical products, offerings, and resources within the banking/credit union environment.
Must have proficient computer skills, including the ability to use Windows, Microsoft Word, and Office.
Symitar experience is beneficial.
Strong communication skills.
Organizational skills required.
Typing, computer, and ten-key required.

Certifications Required: