Team Lead - Customer Service

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current bike, we are here to help them achieve their goals and make their life easier.

Are you a communication maestro and a leader at heart, Whizz wants you! 🌟 We are currently seeking a Team Lead for Customer Service to join our dynamic and expanding team. Your mission, should you choose to accept it: lead and inspire a team of customer service representatives to ensure exceptional customer experiences, resolve issues effectively, and maintain the highest standards of service. Join us and be the driving force behind Whizz's success in NYC! 🚲 Why Whizz?

Why Whizz?

🚀 Join a fast-growing startup.
💪 Be part of an ambitious team committed to building something extraordinary.

🌟 Unlimited growth opportunities – your success is our success.

What You'll Do:

• Collaborate with team members and assist clients in selecting the bicycle model based on their needs and preferences.
• Maintain and oversee all documents flow related to rental or sales transactions.
• Lead a small team of customer service representatives, providing guidance, support, and motivation.
• Provide training and development opportunities for team members.
• Communicate effectively with clients in person, by phone and by mail.
• Coordinate various tasks to ensure smooth operations in the customer service area.
• Handle escalated customer issues and provide resolutions.
• Perform other tasks that might be assigned.

What You Get:

• Flexible 8-hour shifts
• Availability on weekdays and weekends
• Competitive Salary: $20 - $23 per hour

Requirements

• Excellent oral and written communication skills.
• Proven ability to navigate different types of personalities.
• Proficiency in Microsoft Office and Google Sheets.
• Strong multitasking abilities.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays) – recharge and relax.
• Training provided – because we believe in empowering you to reach new heights.
• Commute on us - make your daily journey smoother and cost-effective.
• 401(k) retirement plan.
• Bonuses based on performance.