Bilingual Corporate Travel Consultant (Japanese)

Overview

 

 

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

 

Responsibilities

This position is responsible for arranging travel arrangements for transferred employees and business travelers from Toyota Motor Corporation and its group companies, contributing to their safe and secure travel.  This position, working with Toyota Tourist in Japan, will also support those Japanese business travelers during their stay in the U.S. for the launch and model change of Toyota's and related companies' U.S. operations to ensure that their projects proceed as planned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Operational
  • Research, Create, and Execute exceptional itineraries for clients.
  • Effectively manage your time when researching trips and communicating with clients.
  • Review individuals’ needs and wants for travel, to ensure you can cater to a trip specially designed to meet their needs and budgets.
  • Resolve customer complaints in a timely manner and report to the supervisor.
  • Build a good and trusting relationship with the clients.
  • Provide relevant information in a timely manner.
  • Attend travel seminars and training to remain updated with trends.
  • Enter data into the excel file and task chart to and maintain the necessary information.
  • Work alongside other team members.
  • Attend the clients at outside of the office or other state as needed.
  • Provide support when an emergency happens.
  • Business trip to other states for business purposes.
• Sales and Marketing Development
  • Create promotional materials to utilize.
  • Conduct market research to know the clients’ needs.
  • Assisting in marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)
  • Posts and updates latest travel information on the company's website and social media.
• Customer Service/Reservation
  • Ensure that business travelers from Toyota Motor Corporation and its affiliates adhere to the company policies of each company when traveling.
  • Informs the supervisor of any business travelers who do not comply with the policies.
  • Offers advice, plans, and arranges for clients’ leisure trips.
  • Collects payment from clients for travel, lodging, and attraction tickets.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

CATEGORY-INTELLECTUAL

Analytical - Synthesizes complex or diverse information; collects and researches data; designs workflows and procedures.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision.

Use of Technology - Demonstrates required skills; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.

Project Management -