Job Description:

Part time 24 hours a week

Position Summary

The Front Desk Clerk plays a critical role in ensuring the safety, security, and smooth daily operations of supportive housing communities. This position serves as the first point of contact for residents, guests, and staff, maintaining a professional, welcoming, and secure environment while adhering to National Church Residences (NCR) policies and procedures.

Key Responsibilities

Front Desk & Building Operations

• Monitor and control traffic through the lobby, ensuring all guests properly check in and out, present valid identification, and comply with building rules.

• Remain alert and attentive at all times; accurately document all activities and incidents during assigned shifts.

• Follow all procedures outlined in the Front Desk Manual.

• Conduct routine inspections of common areas to ensure safety and cleanliness.

• Maintain a neat, clean, and professional lobby environment (business casual attire required).

• Sort and distribute resident mail in a timely manner.

• Accept and accurately account for rental payments.

Safety & Compliance

• Identify, report, and document hazardous conditions or emergency situations; follow all safety protocols and notify management as required.

• Submit maintenance work orders through the maintenance system and immediately report emergency maintenance issues.

• Maintain professional boundaries with residents and staff at all times; personal involvement of any kind is strictly prohibited and may result in immediate termination.

Communication & Customer Service

• Answer phones within 1–3 rings using approved greeting standards.

• Take accurate phone messages for staff, including caller name, message, date, time, and initials.

• Greet and buzz in residents, visitors, and staff promptly (within 1–3 seconds).

• Communicate clearly, respectfully, and professionally with residents, staff, and visitors at all times.

Scheduling & Attendance

• Report to work on time; this role allows no more than a 5-minute grace period.

• Secure coverage for vacation or sick time by coordinating with other desk staff and remain responsible for shift coverage until relief arrives.

• Notify the Assistant Manager at least four (4) hours prior to a scheduled shift if unable to report to work.

• Attend all required meetings and court appearances as scheduled.

• Submit Time Away From Work requests at least two (2) weeks in advance, subject to supervisor approval.

• This position requires flexibility to work at multiple buildings and locations; reliable transportation is required.

• Employees may not work more than two consecutive shifts within a 24-hour period.

• Position requires working a standard eight (8) hour shift with access to kitchen and restroom facilities.

Additional Duties

The duties listed above reflect the general scope of the role. Additional responsibilities may be assigned by management as operational needs require.

Required Knowledge, Skills, and Abilities

• Commitment to the mission, values, and philosophy of National Church Residences and the Supportive Housing Division.

• Strong customer service skills with the ability to multitask and maintain attention to detail.

• Effective verbal and written communication skills.

• Basic math and analytical abilities.

• Strong organizational and time-management skills.

• Ability to mediate conflict and de-escalate challenging situations.

• Demonstrated ability to maintain clear, professional boundaries.

• Ability to work collaboratively in a team environment.

• Professional demeanor and appearance.

• Understanding of low-income and homeless populations and their unique needs.

• Knowledge of crisis prevention, intervention, and resolution techniques.

Minimum Qualifications

• High School Diploma or GED required

• Minimum of one (1) year of recent work experience

Customer Service Standards

• Answer phones within 1–3 rings using approved greeting.

• Accurately document and relay staff-only phone messages.

• Promptly admit residents, visitors, and staff.

• Distribute mail within 20–45 minutes of receipt.

• Use courteous language in all interactions, including “please,” “thank you,” and offerin