Visual Merchandising Team Manager Dundrum

VM Team manager Dundrum, permanent, 37.5 hours 

Purpose

Your job purpose is to lead your team to achieve the Retail Objectives, creating an environment that delivers an exceptional customer experience by serving and selling in store and through all digital channels. Provide duty management cover as required.

Key Accountabilities   

• To build store teams knowledge, capability and expertise of all Visual skills, including the ability to use store space, architecture and equipment handling, focusing on stores without Visual Leadership
• Coach store team on all aspects of Styling from window implementation to mannequin usage across all BU’s
• Coach store teams on processes to enable perfect seasonal, campaign and event planning which drives consistent, inspirational and commercial delivery. 
• Enable store teams to execute windows to best in class standards, adapting to varying environments
• Upskill store team to effectively order and implement all large format POS each season for all BU’s, and delivery of small format in stores
• Collaborate with store teams to ensure confidence through excellent visual merchandising and customer experience.
• Provide feedback which influences store layout, guideline implementation and C&H principles to enable right first-time delivery.
• Ensure an up to date and relevant detailed and comprehensive knowledge of the local market and competitor activities.
• Support and influence the divisional and regional visual RLA talent agenda, working closely with Visual Leads.
• Create the right culture, role modelling new digital ways of working and leadership behaviours.
• Supports the delivery of the Retail Plan and Store KPI’s 

 

 

 

 

Key Leadership Capabilities             

• Successfully embeds change for lasting commercial impact and results
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
• Holds themselves accountable for delivering objectives and business targets 
• Spends time coaching colleagues to accelerate performance and personal growth
• Recognises high performance and supports poor performers to improve
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are 
• Uses customer feedback and market trends to enable quality feedback 
• Helps team understand information and business messages by actively seeking out opinions and asking questions
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues 
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business 
• Create the right culture, role modelling new digital ways of working and leadership behaviours 

 

 

Technical Skills/ Experience 

• Expertise of all Visual skills across the BU’s including; ability to manage space, architecture and equipment handling; great Visual merchandising capability and all aspects of Styling from window implementation to mannequin usage in store
• Able to coach, plan and execute grid and environment changes as required for a seasonal launch 
• Experience in creating and delivering exceptional customer journeys and experience
• Ability to coach store team to deliver excellent visual implementation across the store
• Strong external awareness of current fashion trends and competitors 
• Uses all available data and MI to identify commercial, cost savings & customer opportunities to increase profit
• Good level of digital capability and an understanding and use of all systems 
• Good knowledge of the legal requirements across their area of accountability and our stores
• The ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Good communicator and active listener who will inspire, share their knowledge and best practices with others
• Ability to plan and review across the week and the month 
• Ability to consistently deliver under pressure demonstrating high levels of resilience
• Proven ability to build and maintain relationships with key stakeholders across all levels of the business
• Demonstrate flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

 

 

Key Relationships and Stakeholders

 

• Customers
• Visual Leads
• Store Managers and Management teams
• Store Visual teams 
• Regional Leadership